Michael Kelly
Parker,CO
Summary
I am a highly motivated entrepreneurial minded technologist. I am focused on pursuing a career in high technology where I can leverage my academic and field experience. I am receptive to technical direction and willing to learn and continue to educate myself in all aspects of business and technology. I am a leader but also a strong team player when managing and executing jobs, tasks and project goals. I am a hands on technical operator but also very focused on the needs of the business (or project), efficiency, loss prevention and overall productivity without compromising innovation and execution. I am a reliable secure resource focused on infrastructure, supply chain, quality control and overall organizational success.
Overview
2
2
years of professional experience
Work History
Technical Service Advisor
Potestio Brothers Equipment
Parker, CO
05.2022 - Current
- Served as primary point of contact with customers for managing in warrantee and out of warrantee (john Deere) parts and service while triaging technical issues.
- Reviewed technical guidelines to verify compliance with information security standards and best practices with Colorado Department of Transportation (CDOT) and various local governmental agencies including Adams, Arapahoe, and Douglas counties.
- Use of prescribed technical procedures, designing monitoring protocols to confirm compliance with guidelines.
- Managed service product supplies (in and out of warrantee), customer estimates, management support tickets, customer machinery pick up and delivery while reducing overall costs during exceptionally challenged inventory and supply chain inventory environment.
Warehouse Technical Support Specialist
Amazon Logistics
Aurora, CO
12.2021 - 05.2022
- Operated heavy machinery on Amazon Logistics warehouse floor as NFAC certified heavy machinery and forklift operator. Accumulated several hundred hours of experience and familiar with multiple fuel supply sources including electric, LP and hydrogen fuel supply sources.
- Organized warehouse storage areas to facilitate efficient receiving and shipping of Amazon products.
- Recorded and reported shortages and damages and inspected machinery, equipment and product condition to verify accuracy of received and shipped inventory.
- Sorted and delivered materials to different work areas and staff. Worked effectively with departments to resolve shipment issues, damaged materials and shortages.
Technician Apprentice Diesel Machinery
Ford Dealership
Fort Collins, CO
05.2020 - 07.2021
- Worked on the service shop floor as master technician. Repaired, replaced and installed new machinery, equipment and parts on Ford in warrantee and out of warrantee products.
- Worked closely the Senior Lead Master Diesel Technician and was promoted to Apprentice. Responsibilities included inspecting, diagnosing, estimating product repairs and interfacing directly with customers.
- Provided job cost estimates and parts and supplies forecasting for supply chain management and procurement during a challenged COVID environment. Identified major (and minor) defects and timely updated management.
- Conducted daily quality control inspections to insure timely and efficient service workflows during product maintenance and repairs.
- Followed all standard safety practices to avoid accidents as per company regulations. Openly participated and attended all trainings offered by company to keep updated on current service tactics and methods.
Education
Associate of Science - Deisel Technology
Lincoln College of Technology
Denver, CO06.2017
Business Administration
North Eastern Junior College
Sterling, CO09.2015
Skills
- Technical / Technology Driven
- Customer Focused
- Field Experience
- Entrepreneurial Vision
- Innovative Approach
- Collaborative Team Player
- Business Contributor
- Loss Prevention
- Supply Chain Focused
- Reliable and Respectful Individual
References
- Mr. Mark Jackson, President (retired) Echostar Corporation, Englewood Colorado 80112
- Mr. Stanton R. Dodge, General Counsel, Draft Kings, LLC., Member Board of Directors, Echostar Corporation, former General Counsel DISH Network, LLC., Englewood Colorado 80112
- Mr. Michael Kelly, EVP & President (retired) DISH NETWORK, LLC, BLOCKBUSTER, LLC., Englewood, Colorado 80112
additional references available upon request.
Timeline
Technical Service Advisor
Potestio Brothers Equipment
05.2022 - Current
Warehouse Technical Support Specialist
Amazon Logistics
12.2021 - 05.2022
Technician Apprentice Diesel Machinery
Ford Dealership
05.2020 - 07.2021
Associate of Science - Deisel Technology
Lincoln College of Technology
Business Administration
North Eastern Junior College
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