Michael Kerstetter
Punta Gorda,FL
Summary
Results-oriented sales worker engages with customers to help establish rapport. Proven track record of building customer relationships and successfully closing sales. Committed to delivering exceptional customer service and exceeding sales goals.
Overview
17
17
years of professional experience
Work History
Sales and Project Manager
Infinity Roofing
11.2022 - Current
- Met project deadlines without sacrificing build quality or workplace safety.
- Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
Service Advisor
Audi Fort Washington
06.2010 - 06.2022
- Lead department in sales and customer satisfaction from 2011-2021.
- Served as a key point of contact for clients, providing expert guidance on products and services while maintaining excellent communication throughout all stages of the process.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Collaborated with team members to develop new strategies for enhancing customer satisfaction and retention.
Service Advisor
Don Rosen Imports
10.2007 - 06.2010
- Provided information about service procedures and expected timelines.
- Developed strong relationships with clients, leading to increased loyalty and repeat business.
- Discussed options with clients and determined appropriate plans.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Set store record for all time customer pay sales in 2009
Education
Lebow College of Business -
Drexel University
Philadelphia, PA01.2007
Skills
- Exemplary communication skills
- Proficient in Microsoft office
- Critical thinking and Problem solving abilities
- Project Management
Timeline
Sales and Project Manager
Infinity Roofing
11.2022 - Current
Service Advisor
Audi Fort Washington
06.2010 - 06.2022
Service Advisor
Don Rosen Imports
10.2007 - 06.2010
Lebow College of Business -
Drexel University
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