Results-driven entertainment operations professional experienced in multiple cross-functional roles, including staffing deployment, leadership and training, and on-stage performances. Motivated to drive organizational success through creative and technical expertise.
Overview
29
29
years of professional experience
Work History
Technical Services Deployment Lead
The Walt Disney Company
Anaheim
06.1996 - Current
Coordinate daily entertainment operations of a team of over 400 stage technicians.
Oversee daily staffing logistics of up to 15 entertainment technicians per show across 17 venues throughout the resort, filling staffing gaps as needed.
Create and manage deployment plans, schedules, budgets, and identify resources for multiple projects.
Facilitate communications and collaborate with vendors and partners to produce daily operations and special events.
Administer show quality and safety regulations through adherence to Disney quality standards.
Character Deployment Lead; Disneyland Entertainment
Walt Disney Company
06.1996 - Current
Smoothly facilitate the daily entertainment operations schedule, filling roles throughout the resort.
Consistently demonstrate a willingness and ability to mentor others, and lead within a team setting.
Oral and written communication with management regarding payroll and the daily operations.
Quickly adapt to changing priorities in entertainment operations as they arise.
Support co-workers in daily operations while maintaining an efficient and positive atmosphere.
Prioritize safety for all performers and guests, voice concerns about potential hazards, and consistently look for areas of improvement.
Technical Advisor and Performer; Walt Disney Imagineering
Walt Disney Company
06.1996 - Current
Assist in creating new character experiences.
Trusted with maintaining the privacy of intellectual property.
Monitored system performance to ensure optimal uptime and reliability.
Collaborated with internal teams on projects involving the installation of new equipment or upgrades to existing systems.
Participated in meetings with other departments to discuss upcoming projects or resolve outstanding issues.
Special Events Character Performer; Disneyland Special Events
Walt Disney Company
06.1996 - Current
High-profile special events performer.
Interface with media at red carpet premieres and private events.
International travel throughout North and South America.
Participated in promotional events such as parades or festivals representing company brand.
Followed predetermined scripts for each performance, delivering lines accurately and clearly.
Performed various characters while engaging with guests and adhering to safety regulations.
Created unique shows featuring characters from different franchises or movies.
Maintained an upbeat attitude while interacting with guests of all ages.
Collaborated with and mentored other performers to create dynamic group performances.
Prepared for upcoming events by researching new characters or storylines.
Show Performer; The Jedi Training Academy
Walt Disney Company
06.1996 - Current
Starring role in two Lucasfilm-approved shows at the Disneyland Resort as a respected member of both the opening and closing teams.
Collaborate with show directors and choreographers to train new actors in performance technique and in developing the personification of the character.
A thorough understanding of the essential cooperation needed between teams to operate a live show.
Adapted quickly to changes made by directors or producers during rehearsals or shows.
Adhered to strict safety protocols while onstage to prevent injuries or accidents.
Motivated fellow cast members throughout long days of rehearsals or shows.
Broadcast Services Production Assistant; Disneyland Resort
Walt Disney Company
06.1996 - Current
Coordinate talent, verify proper work documentation, and convey security guidance while on set.
Assist the film crew with blocking off filming locations at the Disneyland Resort.
Set up and strike film equipment and sets.
Run errands in a safe, and efficient manner.
Maintained communication between production staff and crew members.
Monitored production quality, identifying and addressing issues promptly.
Prepared sets by transporting equipment and supplies to location and positioning people and props.
Escorted actors and actresses to and from trailers during pre-production and filming breaks.
Lab Technician
Susan Raffy Consulting, Inc.
Costa Mesa
09.2013 - 02.2014
Formulated cosmetics to exact specifications, and combined ingredients to specifications.
Scientifically test each batch to ensure quality control (check pH, reformat the formula when needed, and make changes if necessary).
Enforced safety procedures while handling and mixing the product.
Handled any needs or changes that the client provides in a timely manner.
Ordered supplies for the laboratory as needed.
Analyzed results of tests using statistical methods to determine accuracy of results
Recorded data from experiments into detailed lab reports for review by supervisors.
Maintained accurate inventory records of all chemicals used in experiments or stored in the lab.
Education
Manufacturing
Guild Online
01.2021
Arts and Entertainment Management
Fullerton College
01.2000
Skills
Project Management
Disney administrative software, including Payroll and Scheduling
Dispatch point of contact
Excellent verbal and written communication skills
Ability to multitask
Timeline
Lab Technician
Susan Raffy Consulting, Inc.
09.2013 - 02.2014
Technical Services Deployment Lead
The Walt Disney Company
06.1996 - Current
Character Deployment Lead; Disneyland Entertainment
Walt Disney Company
06.1996 - Current
Technical Advisor and Performer; Walt Disney Imagineering
Walt Disney Company
06.1996 - Current
Special Events Character Performer; Disneyland Special Events
Walt Disney Company
06.1996 - Current
Show Performer; The Jedi Training Academy
Walt Disney Company
06.1996 - Current
Broadcast Services Production Assistant; Disneyland Resort
Strategic Sourcing Category Manager at Walt Disney Company-Disney Cruise LineStrategic Sourcing Category Manager at Walt Disney Company-Disney Cruise Line