Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Kiely

Cincinnati,OH

Summary

Experienced Automotive Parts Consultant known for expert parts knowledge and exceptional customer service. Strong attention to detail and effective communication skills have contributed to significant improvements in inventory management and customer satisfaction.

Overview

24
24
years of professional experience

Work History

Automotive Parts Consultant

Kenwood Dealer Group - Borcherding Buick GMC
Cincinnati, OH
07.2009 - Current
  • Price and sell parts to service technicians, wholesale, and retail customers
  • List and price out parts pricing and availability for repair orders
  • Pull parts for customers and technicians
  • Answer telephones and deal with wholesale customers and outside sales
  • Receive and stock inventory from daily parts orders
  • Process claims for defective parts
  • Work and file received parts invoices
  • Notify Call Center about special order parts received
  • Sell selected parts on eBay
  • Use Xtime to price parts and availability for technicians in shop
  • Use Rapid Recon to price parts and availability for used cars
  • Order parts and upgrade backorders
  • Manage SPAC Cases
  • Run test bin and battery reports
  • Yooz parts invoices to corporate office
  • Fill in for Parts Manages when on vacation or sick
  • Operate fork lift to unload delivery truck or move engines or transmissions in shop

Parts Counter Person

Floyd Dugan Buick GMC
Cincinnati, OH
09.2001 - 07.2009
  • Price and sell parts for technicians in the shop.
  • Answer phone calls and price parts for wholesale customer orders.
  • Assist walk in customers with parts sales.
  • Organized parts inventory.
  • Core returns
  • Route parts driver

Education

Bachelor of Science - Illustration

Art Academy of Cincinnati
Cincinnati, OH
05-1991

Skills

  • Expert parts knowledge
  • Ordering parts
  • Customer service
  • Improving customer satisfaction
  • Verbal and written communication
  • Email communication
  • Forklift operation
  • Invoice processing
  • Inventory management
  • Proficient in CDK,Xtime and Rapid Recon

Timeline

Automotive Parts Consultant

Kenwood Dealer Group - Borcherding Buick GMC
07.2009 - Current

Parts Counter Person

Floyd Dugan Buick GMC
09.2001 - 07.2009

Bachelor of Science - Illustration

Art Academy of Cincinnati
Michael Kiely