Michael Kim

Customer Service/Order Entry:

- Performed detail-oriented analyses at all production steps for patient’s orders.

- Tactfully mitigated escalations and provided diplomatic guidance and solutions.

- Lead training and on-boarding activities for new department hires and provides mentorship to fellow colleagues.

- Collaborated with pharmacists to develop individualized medication therapy plans, optimizing patient outcomes.

- Used pharmacy software to enter prescription and insurance information

Pharmacy Floor:

- Diligently maintained hard-copy documents required by pharmaceutical regulatory authorities.

- Kept thorough record of the pharmacy inventory and collaborates with the purchasing/inventory department to ensure appropriate stock is available.

- Maintained a clean, organized, and well-stocked pharmacy workspace, promoting an efficient workflow for all team members..

- Evaluated patient histories to access medication compliance.

- Educated patients on possible drug interactions, potential side effects and optimal methods of administration under direct pharmacist supervision.

- Recommended OTC devices and medications to help mitigate individual symptoms.

- Vaccinated patients to provide immunity against influenza and other diseases.

- Delivered training to devices use and storage to enhance support for different patients.

- Used pharmacy software to enter prescription and insurance information.

- Communicated closely with patients, ensuring medical information was kept private.

- Accurately entered patient information into computer systems.