Michael Kimrey
Houston,TX
Summary
Customer Service Specialist experienced in technical and service roles. Effectively identifies opportunities utilizing customer service skills and technical expertise
Overview
12
12
years of professional experience
Work History
Provider Service Representative
Elevance Health
Houston, TX
11.2022 - Current
- Follow all state and Federal guidelines such as HIPPA
- Provide a positive service experience for the caller, while managing time on call, and planned call backs to providers and customers
- Managed a high volume of incoming calls from customers, providing prompt and efficient resolution to their inquiries
- Consistently met or exceeded individual performance metrics, including call handling time, first-call resolution rate, and customer satisfaction scores
- Assisted customers with placing orders, tracking shipments, processing returns, and resolving billing discrepancies
- Handled customers issues professionally by actively listening to their concerns and finding appropriate solutions that met their needs while upholding company policies
Seasonal Delivery Associate
The Home Depot
Katy, TX
02.2022 - 05.2022
- Received, inspected, and organized incoming merchandise shipments to ensure proper storage and efficient retrieval
- Utilized inventory management software to track product movement, monitor stock levels
- Efficiently unloaded delivery trucks using appropriate equipment such as pallet jacks or hand trucks
Temporary Warehouse Associate/ tooler
Siemens Field Staffing Inc.
Deer Park, TX
02.2021 - 09.2021
- Received incoming shipments, inspected contents for damage or defects and verified quantities per inventory list
- Picked and packed tools and supplies into a large unit for shipments around the globe
- Utilized warehouse equipment like Forklifts and pallet jacks
Machine Operator/Assistant Mechanic
Custom Building Products
Katy, TX
09.2019 - 11.2020
- Ensure proper function of robotic arms in the production of product as well assist maintenance in fixing and primarily maintaining robotic equipment.Work at a high level of efficiency to minimize machine down time.
- Performed routine inspections on machines to ensure proper functioning and made necessary adjustments or repairs as needed
- Monitored machine operations during production to detect any issues or malfunctions and took corrective actions promptly
- Maintained accurate records of production output, downtime, and quality control checks
- Implemented safety protocols and followed all company policies to maintain a safe working environment
- Maintained accurate inventory records, ensuring availability of materials for production runs
Warehouse/Inventory Specialist
Best Buy
Houston, TX
01.2014 - 05.2019
- Assisted in conducting physical inventories at scheduled intervals for accurate record-keeping purposes
- Received, unpacked, and organized incoming shipments to ensure accurate inventory management
- Performed regular inventory audits to identify discrepancies and implement corrective measures
- Operated material handling equipment such as pallet jacks or forklifts to move heavy items safely
Education
US Army Private First Class - Aviation UH-60 Mechanic
Military
Fort Drum, NY01-2018
Associate - Fire Science
Wharton Jr. College
Wharton, TX08-2011
High school diploma - undefined
Stephen F. Austin High School
Sugar Land, TX01-2008
Timeline
Provider Service Representative
Elevance Health
11.2022 - Current
Seasonal Delivery Associate
The Home Depot
02.2022 - 05.2022
Temporary Warehouse Associate/ tooler
Siemens Field Staffing Inc.
02.2021 - 09.2021
Machine Operator/Assistant Mechanic
Custom Building Products
09.2019 - 11.2020
Warehouse/Inventory Specialist
Best Buy
01.2014 - 05.2019
US Army Private First Class - Aviation UH-60 Mechanic
Military
Associate - Fire Science
Wharton Jr. College
High school diploma - undefined
Stephen F. Austin High School