Summary
Overview
Work History
Education
Skills
Timeline
Generic

Michael Kincer

Richmond

Summary

Dynamic retail professional with a proven track record at Lowe's Home Improvement, excelling in customer service and complaint resolution. Known for reliability and strong work ethic, I effectively trained new staff and enhanced customer experiences through product knowledge and empathy. Skilled in POS systems and maintaining operational efficiency.

Developed strong customer service skills in fast-paced retail environment, providing efficient and friendly support to diverse clientele. Skilled in inventory management and handling transactions with accuracy and care. Seeking to leverage these transferable skills in new field, contributing to dynamic team and achieving organizational goals.

Overview

2
2
years of professional experience

Work History

Retail Worker

Lowes Home Improvment
Louisville, KY
05.2025 - 08.2025
  • Assisted customers with product selections and inquiries to enhance shopping experience.
  • Processed transactions accurately using POS systems to ensure efficient check-out procedures.
  • Resolved customer complaints promptly, ensuring satisfaction and loyalty to the brand.
  • Trained new staff on operational procedures and customer service best practices for improved performance.

Retail Worker

Kroger
Louisville, KY
02.2025 - 05.2025
  • Worked in the deli department
  • Assisted customers with product selections and inquiries to enhance shopping experience.
  • Maintained organized sales floor through regular restocking and merchandising efforts.
  • Collaborated with team members to execute promotional displays and seasonal sales strategies.

Teacher's Assistant

Oldham County High School
Louisville, KY
08.2024 - 05.2025

Executed office organization and administrative tasks to enhance operational efficiency at Oldham County High School.

Fast Food Worker

Freddy's Frozen Custard & Steakburgers
Louisville, KY
10.2023 - 12.2024
  • Prepared food items according to standardized recipes and safety protocols.
  • Operated cash register, processed transactions accurately, and handled customer inquiries.
  • Maintained cleanliness and organization of workstations and dining areas.
  • Assisted in training new staff on operational procedures and service standards.

Education

Bachelor of Science -

Bachelor of Science - Aviation

Eastern Kentucky University
Richmond, Kentucky, KY
05-2029

Skills

  • Customer service
  • Patience and empathy
  • Customer assistance
  • Reliability and punctuality

Timeline

Retail Worker

Lowes Home Improvment
05.2025 - 08.2025

Retail Worker

Kroger
02.2025 - 05.2025

Teacher's Assistant

Oldham County High School
08.2024 - 05.2025

Fast Food Worker

Freddy's Frozen Custard & Steakburgers
10.2023 - 12.2024

Bachelor of Science -

Bachelor of Science - Aviation

Eastern Kentucky University
Michael Kincer