Michael Kinser
Lexington,KY
Summary
Experienced with customer relations, customer service, sales, leasing, legal documents, and other important professional skills. Worked to develop new personnel and facilitated a successful leasing season. Learned about Salesforce and how businesses use it to make their process more efficient and successful. All while completing a Bachelors Degree in Information Communication technology at the University of Kentucky.
Overview
3
3
years of professional experience
Work History
Senior Community Assistant
American Campus Communities
06.2023 - 05.2024
- Helped develop new personnel
- Improved resident satisfaction by addressing concerns, providing resources, and resolving conflicts in atimely manner.
- Fostered an inclusive environment where residents felt welcomed, valued, and supported through proactive outreach efforts.
- Strengthened relationships with local businesses and organizations through strategic partnerships and collaborations for community benefits.
- Enhanced community engagement by organizing and executing various events, programs, and initiatives.
- Established trust among residents by consistently demonstrating strong ethics, professionalism, transparency in decision-making processes.
Junior Analyst Intern
Coastal Cloud
09.2023 - 12.2024
- Experience in Salesforce configuration
- Seeking Salesforce Administrator Certification
- Experience in Salesforce consulting
- Experience in presenting new additions to business’ Salesforce organization.
Community Assistant
American Campus Communities
02.2022 - 06.2023
- Training new personnel
- Helping organize events for residents
- Selling and executing leases
- Customer service
- Experience cold calling potential prospects
- Successfully maintained 40% conversion rate from prospect to application and 50% conversion rate from applicants to leases signed
- Over $400,000 in leases signed
Education
Bachelor of Arts - Information Communication Technology
University of Kentucky
Lexington, KY05.2024
Skills
- Salesforce admin experience
- Salesforce consulting
- Basic knowledge of Salesforce Flows
- Sales
- Organizational Skills
- Communication Skills
- Product merchandising
- Training new personnel
- Leasing and real estate
- Event planning
Timeline
Junior Analyst Intern
Coastal Cloud
09.2023 - 12.2024
Senior Community Assistant
American Campus Communities
06.2023 - 05.2024
Community Assistant
American Campus Communities
02.2022 - 06.2023
Bachelor of Arts - Information Communication Technology
University of Kentucky
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