Precious Dillon
Staten Island,NY
Summary
Dynamic and resourceful professional with experience at American Campus Communities, excelling in student leadership and community engagement. Proven ability in crisis management and effective communication, successfully organizing events that fostered resident relationships. Adept at documentation and reporting, ensuring compliance with health and safety standards while enhancing overall resident satisfaction.
Overview
4
4
years of professional experience
Work History
Resident Assistant
American Campus Communities
07.2023 - Current
- Facilitated monthly staff meetings to address resident needs and enhance community engagement.
- Acted as a resource for residents seeking advice on personal or academic issues.
- Managed front desk operations, assisting visitors while maintaining accurate records of hall activities.
- Organized and hosted social and educational events to foster community spirit among residents.
- Conducted room inspections to ensure compliance with residence hall policies and cleanliness standards.
- Mediated conflicts among roommates and neighbors to promote positive relationships and resolution.
- Assisted with move-in and move-out processes, ensuring smooth transitions for residents.
- Monitored building access during evenings to enhance security and relationships with residents.
- Maintained accurate records of incidents that occurred in the residence hall.
- Coordinated student events such as movie nights, game nights, and other social activities.
- Served as an information resource for residents regarding campus services.
- Developed positive relationships with all members of the residence hall community.
- Conducted weekly floor meetings to discuss safety protocols, campus resources, and upcoming events.
- Implemented educational programs focusing on personal development topics such as study skills, time management, stress management.
Cashier
Stop & Shop
Bayonne, NJ
05.2023 - 07.2023
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Bagged groceries for customers after they have paid for their purchases.
- Monitored expiration dates on perishable items in order to remove outdated items from shelves.
- Verified prices and rang up items correctly on the register.
- Organized checkout lanes to ensure efficient customer flow.
- Ensured proper use of coupons during checkout process.
- Adhered to safety regulations in handling sharp objects, cleaning chemicals and other hazardous materials.
- Greeted customers upon entering the store and provided assistance as needed.
Crew Leader
Sonic
08.2022 - 01.2023
- Trained employees on effective time management and job duty completion techniques.
- Maintained safe working environment by enforcing safety guidelines and addressing hazards.
- Provided exceptional service by accurately processing drive-thru and counter orders.
- Demonstrated friendly demeanor and positive attitude while interacting with staff and customers.
- Ensured cleanliness and organization of workstations in compliance with health standards.
- Adhered to food safety and sanitation practices consistently.
- Assisted customers in selecting menu items and fulfilling orders accurately.
- Developed strong communication skills through daily interactions with diverse clientele.
Cashier
Shop Rite Food Market
04.2021 - 07.2022
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Handled cash with high accuracy and took care to check bills for fraud.
- Performed cash, card and check transactions to complete customer purchases.
Education
Some College (No Degree) - Communications major Business & sports management
College of Staten Island of The City University of New York
Staten Island, NYSkills
- Time management
- Team collaboration
- Activity planning and support
- Documentation and reporting
- Student leadership and engagement
- Public speaking and presentation
- Mental health awareness
- Health and safety compliance
- Policy enforcement
- Administrative assistance
- Crisis management and resolution
- Staff training and development
- Effective communication skills
- Microsoft Office proficiency
- Group facilitation
- Care plan management
- Community engagement
- Event planning
- Record keeping
- Customer service
- Safety training
- Crisis management
- Resource management
- Problem-solver
- Residential support
Timeline
Resident Assistant
American Campus Communities
07.2023 - Current
Cashier
Stop & Shop
05.2023 - 07.2023
Crew Leader
Sonic
08.2022 - 01.2023
Cashier
Shop Rite Food Market
04.2021 - 07.2022
Some College (No Degree) - Communications major Business & sports management
College of Staten Island of The City University of New York
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