Michael Kirby
Birmingham
Summary
Dynamic account manager with proven success in client relationship management, project coordination, and solution development. Expertise in analyzing market trends and establishing effective communication channels to enhance customer satisfaction and drive growth.
Overview
14
14
years of professional experience
Work History
Account Manager
Boise Cascade
12.2021 - 01.2026
- Managed client relationships, ensuring satisfaction and addressing concerns promptly.
- Coordinated project timelines, aligning resources to meet client expectations efficiently.
- Developed tailored solutions for clients, enhancing service offerings and retention rates.
- Analyzed market trends to identify growth opportunities within existing accounts.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
Inside Sales Representative
Mayer Electric Supply
01.2012 - 11.2021
- Developed and maintained strong relationships with key accounts, enhancing customer loyalty and satisfaction.
- Managed overflow work from inside and outside sales for Anniston and Gadsden branches
- Trained sales trainee associates within the company
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Met or exceeded sales targets and quotas to contribute to overall sales goals and revenue of company.
Education
No Degree -
Jacksonville State University
Jacksonville, Alabama, ALSkills
Client relationship management
Account retention and growth
Product Knowledge presentations
Upselling complementary materials
Needs assessment & discovery
Market and competitor awareness
Coordination with warehouse and operations
CRM skills
Active listening
Timeline
Account Manager
Boise Cascade
12.2021 - 01.2026
Inside Sales Representative
Mayer Electric Supply
01.2012 - 11.2021
No Degree -
Jacksonville State University