Michael Kirby Jr
Fayetteville,NC
Summary
Resourceful IT Technician offering 2+ years of experience providing expert-level support to users within various demographics. Polished in customizing desktop applications, installing computer applications and peripherals and recording technical issues. Familiar with Windows, Linux and Mac OS environments.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Ramp Agent
G2 Secure Staff
San Antonio, TX
05.2023 - 12.2024
- Operated conveyor belts, push-back tractors and aircraft tugs daily.
- Processed necessary paperwork related to cargo shipments including customs documents.
- Verified correct labeling of containers containing hazardous materials for transport on planes.
- Loaded and unloaded aircraft cargo, passenger baggage and freight.
Stocker
PetSmart
Fayetteville
10.2021 - 01.2022
- Responsible for making sure that consumers have access to the merchandise they are looking for by organizing product displays and storage
- Sorts and stocks products on shelves and in the backroom.
Retail Service Associate
SAS Retail Services
Fayetteville
05.2019 - 05.2021
- Responsible for large-scale rearrangement of a store's products by stocking or restocking a product according to a new plan
- Resets could be quite large and complex, and completing them successfully required merchandisers to be able to complete the work on schedule and according to plan.
Host
Fullers BBQ
Fayetteville
03.2018 - 09.2018
- Greeting guests, providing accurate wait times and escorting customers to the dining and bar areas
- Take and confirm reservations
- Organizational and people skills to make sure guests have a positive dining experience.
Inventory Specialist
Best Buy
Fayetteville
10.2017 - 01.2018
- Keep track of product that was coming to and from the store
- Stock the entire store from the goods truck
- Ship product from the store to a customer's home or to another company.
Sales Agent
Sykes Enterprises
Fayetteville
04.2017 - 07.2017
- Answer incoming calls from customers to take orders
- Answer inquiries and questions handling complaints
- Troubleshoot problems and provide information while working in multiple systems to resolve issues.
- Present products and services to prospective and existing customers to meet client needs.
- Continuously meet sales goals via strategic prospecting.
Server
Cracker Barrel
Fayetteville
03.2017 - 04.2017
- Ensured that patrons had an enjoyable dining experience
- Provide quality customer service
- Assist and have a positive attitude.
Cashier
Hardees
Fayetteville
06.2014 - 03.2015
- Responsible for taking money in the form of cash or credit card from patrons in exchange for food or services
- Scanned items, provided change, and balanced drawers.
Education
Associate of Applied Science - Information Technology
Rowan-Cabarrus Community College
Kannapolis, NC05-2024
High School Diploma -
Cape Fear High School
01.2014
Skills
- CompTIA
- Data Security
- Firewall Configuration
- Malware Identification
- Threat Detection
- Threat Analysis
- Network Security
- Logistics
- Freight Experience
- Military Experience
- Excel
- Operations Management
- Software Troubleshooting
- Customer support
- Linux
- XML
- Access Control
Assessments
- Data entry: Accuracy, Expert, 04/01/21
- Software developer fit, Highly Proficient, 03/01/22
- Attention to detail, Highly Proficient, 09/01/20
- Administrative assistant/receptionist, Proficient, 09/01/20
Personal Information
- Military Service Branch: Army
- Military Service Rank: E3
- Willing To Relocate: Anywhere
Certification
- CompTIA Sec+ JAN 23,2024-JAN 23,2027
Timeline
Ramp Agent
G2 Secure Staff
05.2023 - 12.2024
Stocker
PetSmart
10.2021 - 01.2022
Retail Service Associate
SAS Retail Services
05.2019 - 05.2021
Host
Fullers BBQ
03.2018 - 09.2018
Inventory Specialist
Best Buy
10.2017 - 01.2018
Sales Agent
Sykes Enterprises
04.2017 - 07.2017
Server
Cracker Barrel
03.2017 - 04.2017
Cashier
Hardees
06.2014 - 03.2015
Associate of Applied Science - Information Technology
Rowan-Cabarrus Community College
High School Diploma -
Cape Fear High School
Similar Profiles
Farris TeasFarris Teas
SUPERVISOR at G2 Secure StaffSUPERVISOR at G2 Secure Staff
Uipa AtonioUipa Atonio
Operations Manager at G2 Secure StaffOperations Manager at G2 Secure Staff
RYAN SERNARYAN SERNA
Ramp Supervisor at G2 Secure StaffRamp Supervisor at G2 Secure Staff
Dantavious FennellDantavious Fennell
Ramp Agent at G2 Secure StaffRamp Agent at G2 Secure Staff
Rudolph FletcherRudolph Fletcher
Family Dollar Dedicated Driver at Epes TransportFamily Dollar Dedicated Driver at Epes Transport