Quickbooks
Michael Kirch
Trenton,MI
Summary
Dynamic professional with a proven track record at Al's Auto Glass, excelling in financial management and customer relationship management. Expert in driving sales growth and solving complex problems through innovative solutions. Demonstrated ability to enhance customer satisfaction and streamline operations, achieving significant efficiencies. Skilled in verbal communication and schedule preparation, committed to delivering excellence in every task.
Overview
9
9
years of professional experience
Work History
Manager
Al's Auto Glass
09.2017 - Current
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Opened and closed location
- Manage Payroll
- Accounts Payable and Accounts Receivable
Auto Glass Technician
Al's Auto Glass
09.2017 - Current
- Wrote tickets, updated accounts and closed out work orders.
- Replaced windshields and windows in vans, trucks and cars.
- Provided same level of care and attention to all customers, no matter vehicle value.
- Applied primer, installed glass and monitored curing.
- Kept work areas organized, clean and free of hazards.
- Accepted and processed payments for services.
- Prepared surfaces by sweeping away debris, scrubbing glass and applying chemicals.
- Oversaw inventory management and purchasing, proactively ordering required quantity of parts and supplies.
- Maintained inventory of automotive tools and installation materials.
Account Specialist
Rock Connections
02.2016 - 08.2017
- Manage a high volume of calls with potential or current homeowners who are interested in refinancing or purchasing a home
- Verify potential clients information such as state they are buying a home and home type
- Transfer customers to a mortgage banker after gathering required information
- Attend team meetings and one on one meetings with team leaders
- Deliver excellent customer service to both current and potential clients
Education
High School Diploma -
Trenton High School
Trenton, MI06-2012
Skills
- Financial Management
- Expense Tracking
- Customer Relationship Management (CRM)
- Product Management
- Sales Techniques
- Verbal and written communication
- Complex Problem-Solving
- Sales management
- Schedule Preparation
Software
GlassQuote7
Timeline
Manager
Al's Auto Glass
09.2017 - Current
Auto Glass Technician
Al's Auto Glass
09.2017 - Current
Account Specialist
Rock Connections
02.2016 - 08.2017
High School Diploma -
Trenton High School
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