MICHAEL KIRK
Mary Esther,FL
Summary
Accomplished Service Manager at Step One Automotive Group, adept in efficiency assessment and team leadership. Spearheaded initiatives to enhance service department efficiency, achieving significant improvements in productivity. Excelled in implementing quality control and delivering exceptional customer service, showcasing a blend of technical and interpersonal skills.
Overview
36
36
years of professional experience
Work History
SERVICE MANAGER
Step One Automotive Group
Fort Walton Beach, FL
11.2014 - Current
- Implemented new methods to increase efficiency in the service department.
- Assigned and scheduled work of auto service staff handling vehicles per day.
- Implemented quality control measures to uphold company standards.
- Monitored shop productivity reports to determine if goals were being met or exceeded.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
STORE MANAGER
Pepboys Parts And Auto
Fort Walton Beach, FL
11.2011 - 09.2014
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
STORE MANAGER
Big 10 Tires
Panama City, FL
05.2003 - 08.2006
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
UNITED STATES AIR FORCE
U.S.AIR FORCE
Hurlburt Field, FL
07.1988 - 02.1997
- Completed routine maintenance and repair.
- Conducted system analysis and testing to identify and resolve technical issues or inefficiencies.
- Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
Education
Associate of Applied Science - Electro-Mechanical Engineering
Shawnee State University
Portsmouth, OH06-1986
Skills
- Efficiency Assessment
- Data management
- Problem-solving
- Staff motivation
- Team leadership
Timeline
SERVICE MANAGER
Step One Automotive Group
11.2014 - Current
STORE MANAGER
Pepboys Parts And Auto
11.2011 - 09.2014
STORE MANAGER
Big 10 Tires
05.2003 - 08.2006
UNITED STATES AIR FORCE
U.S.AIR FORCE
07.1988 - 02.1997
Associate of Applied Science - Electro-Mechanical Engineering
Shawnee State University
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