Program Manager with 8+ years experience building data-focused programs and scalable processes. I've managed budgets exceeding $5M and have extensive experience working in a variety of different project management methodologies, software's within large, global organizations.
Hi, I’m
MICHAEL KLOBE
Campbell,CA
Summary
Overview
8
years of professional experience
2
Certifications
Work History
Facebook
Program Manager II
09.2021 - 04.2023
Job overview
- Met with project stakeholders on a regular basis to assess progress, blockers and near term project strategies against project plan and project timeline
- Developed communication and reporting cadence plans for stakeholders, including upward to director and SVP level
- Led the construct of the WhatsApp Voice Of The Customer program, an internal initiative that garnered continuous feedback from our global cohort of partners and clients for net-new and feature improvements on our cloud API. 8k data points assessed and added as priority points in our product roadmap
- Worked closely with product marketing, DevOps and global partnerships to devise an Alpha & Beta testing initiative for our partners, allowing them direct integration into unreleased features
Google
Program Manager
06.2019 - 08.2021
Job overview
- Managed $10m, Google Local Services (GLS) customer reimbursement program, leading to a $80k+ decline in OPEX spending, a 19% reduction in customer reimbursement claims and 6% reduction in advertiser churn
- Built project reporting cadence and accompanying dashboards via Google SQL and Sheets, showcasing several top and bottom-line metrics across GLS projects to both senior and director level management within Google Ads
- Worked cross functionally with diverse mix of teams, including product, UXR and engineering to integrate epics and stories into sprint sessions
- Managed build of risk dashboard for SMB providers on GLS platform
Volkswagen Group
Project Manager
05.2017 - 05.2019
Job overview
- Served as technical liaison, supporting engineering, management, procurement, sales and marketing, quality assurance and supply base for NPI lifecycle of MY18 Motorcycles
- Developed project plans and managed project scope using predictive methodologies to guide projects from conceptualization to implementation and maintenance
- Gathered project requirements through interactions, meetings and walkthroughs with potential application users and to develop business requirements documents (BRD), functional requirements documents (FRD) and user mockups
- Maintained tactical control of project budgets and timelines in Asana to keep teams on task and achieve schedule targets
Mercedes Benz Research & Development
Junior Project Manager
05.2017 - 12.2017
Job overview
- Facilitated continuous code deployment within Azure, overseeing over 10 successful, on-time, release deployments to scope
- Decreased release cycle times from 4 week sprints to 2.5 weeks through improved collaboration with DevOps and Operations teams
- Reduced backlog via structured grooming cadence and cleaner work-item linkage within Azure via Agile project management processes
- Developed project timelines in Asana for eventual service rollout for Austin, Texas market
Beepi
Operations Lead
08.2016 - 12.2016
Job overview
- Implemented training program for internal operations team, a direct input to over $1m in successful vehicle deliveries across domestic United States
- Built cleaner, more efficient customer database within Salesforce, leading to 20% increase in efficiency across operations, customer service & account management teams
- Created west coast sales dashboard for senior management and c-suite visibility in Tableau, showcasing financial and operational health KPIS, such as vehicle return rates, average delivery days by market, etc
- Utilized Airtable for team progress, task management and risk identification in conjunction with product release roadmaps
Operator
Business Analyst
06.2015 - 07.2016
Job overview
- Created customer service dashboard in Tableau, showcasing critical KPI's to team and senior management. Drove Average Handle Time time to 15 minutes, a 16% reduction from previous AHT
- Spearheaded root cause analysis for technical business problems, such as declining MAU's across specific user demographics
- Structured framework and associated task management for new service verticals (e.g. on-demand fulfillment & mobility services via Uber API integration ) in Asana
- Drove release management processes within Jira, focusing on critical KPI's like incident % by release, on-time release delivery and deployment durations. Cut bug remediation cycles by 6%
Education
Michigan State UniversityEast Lansing
Master of Science from Industrial Engineering
06.2018
University Overview
University of San FranciscoSan Francisco
Bachelor of Arts from Marketing
06.2015
University Overview
Skills
- Microsoft Excel
- Google Sheets
- PostgreSQL
- Asana
- Tableau
- Project Management
- Agile Project Management
- Stakeholder Management
- Change Management
- Clear & Effective Interpersonal Communication
- Jira
- Microsoft Project
Certification
- PMP: Project Management Professional
- Salesforce Certified Administrator
Timeline
Program Manager II
Facebook
09.2021 - 04.2023
Program Manager
Google
06.2019 - 08.2021
Project Manager
Volkswagen Group
05.2017 - 05.2019
Junior Project Manager
Mercedes Benz Research & Development
05.2017 - 12.2017
Operations Lead
Beepi
08.2016 - 12.2016
Business Analyst
Operator
06.2015 - 07.2016
Michigan State University
Master of Science from Industrial Engineering
University of San Francisco
Bachelor of Arts from Marketing