Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Timeline
Generic

Michael Koledo

Springfield

Summary

Diverse background in customer support, sales, and caregiving with a focus on effective communication and relationship-building. Proven track record of enhancing customer satisfaction through attentive service and efficient problem resolution. Strong ability to identify and address customer needs, leading to improved service outcomes.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Private In-Home Caregiver

Peter C Koledo
Springfield
11.2021 - 07.2025

Live-in caregiver and health agent for an 85 yr. old cancer patient/stroke survivor

  • Delivered personal care and support for daily living activities, enhancing patient comfort and well-being.
  • Assisted with medication management and healthcare routines.
  • Accompanied patient to medical appointments and monitored health status changes.
  • Monitored and documented changes in patient's health, communicating critical updates to healthcare professionals.
  • Worked closely with clinical staff to support therapeutic and behavioral plans.
  • Executed the patient's end-of-life wishes with care and attention.
  • Maintained cleanliness and functionality of the home and vehicle to support daily living.
  • Prepared and served balanced meals throughout the day, promoting nutritional health and wellness.

Independent Procurement Specialist

PGM Peddlers
02.2010 - 07.2021
  • Managed supplier relationships, securing timely procurement of materials to support operations.
  • Analyzed purchasing trends to guide strategic decisions and optimize resource allocation.
  • Established and grew customer base across New England, NY, and Florida, enhancing market reach.
  • Provided a trusted source for any business, needing precious metal recycling, and used automotive cores.

Machine Operator

Soundview Paper
Putney
01.2018 - 08.2018
  • Operated high-speed paper machines, consistently producing high-quality products to meet production standards.
  • Trained new operators on machinery usage and safety protocols to enhance team competency.
  • Adjust machine settings to complete tasks accurately.
  • Trained on various high-speed paper production machines to ensure operational flexibility.

Automotive Sales and Service

Kelley Chrysler Jeep Dodge Ram Sales and Service
Springfield
12.2015 - 09.2016
  • Generated sales leads through cold calls and attentive customer service, ensuring a comfortable automotive purchasing experience.
  • Cultivated customer relationships and developed connections that increased automotive sales.
  • Identified needs of customers promptly and efficiently.
  • Delivered excellent service and attention to customers during face-to-face interactions and phone conversations.

Retail Sales Associate

Runnings, Inc
Claremont
01.2014 - 01.2015
  • Greeted customers upon entering the store and provided assistance.
  • Completed transactions in an efficient manner while providing excellent customer service.
  • Collaborated with team members to streamline store operations and improve customer experience.
  • Supported store promotions and events, engaging customers and driving foot traffic.
  • Organized and enhanced merchandise displays to attract customer attention.

Territory Sales Representative

ADT Security Services, Inc
Vermont
01.2005 - 01.2010
  • Cultivated client relationships to assess and address security needs.
  • Generated new business leads utilizing professional and proven methods
  • Delivered engaging presentations on tailored security solutions and services.
  • Crafted customized value propositions to align with specific client business needs.
  • Conducted regular client visits to ensure customer satisfaction and identify additional sales opportunities.
  • Educated customers on product features, benefits, and potential applications to facilitate informed purchasing decisions.
  • Negotiated contracts and closed agreements to maximize profits.

Sales and Service

Allen Pools and Spas, Inc
01.2003 - 01.2005
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Initiated dialogue with customers to identify preferences and needs, fostering a personalized service experience.
  • Evaluated customer requirements to optimize service delivery and satisfaction.
  • Executed day-to-day duties with accuracy and efficiency, contributing to overall service reliability.

Lead Carpenter

Ethan Allen Associates, Inc
01.2000 - 01.2003
  • Executed complex framing tasks, including rafter installation and wall sheathing, ensuring structural integrity of roofing systems.
  • Performed finish work such as trimming doors, windows, installing countertops, cabinetry.
  • Operated woodworking tools and equipment to achieve precision in construction tasks.
  • Performed maintenance checks on power tools and equipment, ensuring optimal performance and safety for carpentry team.

Education

High School Diploma -

Springeld High School
Springeld, VT
06-1983

Some College (No Degree) - Elecrical Engineering Technology

Vermont Technical College
Randolph, VT

Skills

  • Customer relations
  • Problem resolution
  • Conflict resolution
  • Time management
  • Teamwork and collaboration
  • Effective communication
  • Friendly, positive attitude

Certification

Driver's License

Additional Information

Authorized to work in the US for any employer, Class of 1983

Timeline

Private In-Home Caregiver

Peter C Koledo
11.2021 - 07.2025

Machine Operator

Soundview Paper
01.2018 - 08.2018

Automotive Sales and Service

Kelley Chrysler Jeep Dodge Ram Sales and Service
12.2015 - 09.2016

Retail Sales Associate

Runnings, Inc
01.2014 - 01.2015

Independent Procurement Specialist

PGM Peddlers
02.2010 - 07.2021

Territory Sales Representative

ADT Security Services, Inc
01.2005 - 01.2010

Sales and Service

Allen Pools and Spas, Inc
01.2003 - 01.2005

Lead Carpenter

Ethan Allen Associates, Inc
01.2000 - 01.2003

High School Diploma -

Springeld High School

Some College (No Degree) - Elecrical Engineering Technology

Vermont Technical College
Michael Koledo