Windows
MICHAEL KOTEY
ENGINEER
Minneapolis,MN
Summary
Experienced Engineering Assistant Supervisor with a year and half working in production environments within IT. Led shifts of 10 workers to meet production and quality goals. Supported management team with exceptional team management, accurate report generation and timely employee training to meet production needs.
Overview
3
3
years of professional experience
7
7
years of post-secondary education
Work History
Assistant Supervisor
SKYBOOM
Accra, Ghana
09.2019 - 10.2020
- Responsible for planning, organizing and supervising work of subordinates installation, modifications and testing of telecommunications systems
- Responsible for emergency call outs and to perform emergency evaluation and repair of communication systems throughout my respective locality and in collaboration with other agencies.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Tracked department resources and expenses.
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently
Lead Concession Stand
DELAWARE NORTH
MINNEAPOLIS, MN
05.2019 - 09.2019
- Managed all customer traffic and cash register operations
- Answered customer queries, completed required paperwork, maintained lost-and-found and petty cash tracking operations, maintain clean and neat concession stand workspace
- Performed various opening and closing duties on a daily basis & attended all required training and service meetings.
- Taught basics of snack bar operations to new employees, building individual confidence in performance of duties.
- Followed advanced COVID-19 safety protocols, keeping customers and colleagues safe despite pandemic conditions.
Intern
ENTWICKELN LIMITED
Accra, Ghana
09.2017 - 01.2019
- Worked as Technical Support where I provide support to computer users both clients and company.
- Installing new software, repairing hardware problems, installing new hardware, troubleshooting problems and training employees how to use new software programs.
- Analyzed problems and worked with teams to develop solutions.
- Liaised with clients to assess needs and responded to inquiries.
- Developed and updated tracking spreadsheets for process monitoring and reporting.
Education
Bachelor of Science - Telecommunication Engineering
Ghana Technology University College
Accra 09.2015 - 05.2019
High School Diploma -
Royal Technical College
Accra 08.2009 - 05.2013
Skills
IT Hardwareundefined
Accomplishments
Certificate: Technical Support Fundamentals
Certificate: 4 Key Elements of Service Delivery
Software
Timeline
Assistant Supervisor
SKYBOOM
09.2019 - 10.2020
Lead Concession Stand
DELAWARE NORTH
05.2019 - 09.2019
Intern
ENTWICKELN LIMITED
09.2017 - 01.2019
Bachelor of Science - Telecommunication Engineering
Ghana Technology University College
09.2015 - 05.2019
High School Diploma -
Royal Technical College
08.2009 - 05.2013
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