Michael Kover
Monterey,TN
Summary
Experienced Field Service Technician known for outstanding mechanical troubleshooting and effective communication. Proven track record in delivering high-quality technical support and preventive maintenance, resulting in increased customer satisfaction and reduced service callbacks.
Overview
40
40
years of professional experience
Work History
Field Service Technician
Pape' Material Handling
Bozeman, Montana
09.2012 - 06.2025
- Diagnosed mechanical issues in material handling equipment on-site.
- Performed scheduled maintenance on forklifts and lift trucks.
- Calibrated and adjusted equipment to ensure optimal performance.
- Provided technical support to customers during service calls.
- Trained new technicians on safety protocols and equipment operation.
- Collaborated with parts department for timely order fulfillment.
- Ensured compliance with safety regulations during all service activities.
- Completed all necessary paperwork for service calls in a timely manner.
- Drove and maintained company vehicle, keeping in peak condition.
- Performed on-site installation, routine maintenance and minor repairs to systems.
- Delivered outstanding customer service on field visits to meet corporate guidelines.
- Trained customers on equipment after installation.
- Observed field safety protocols to prevent injuries and accidents.
- Minimized customer callbacks and equipment failure by reviewing job upon completion.
- Calibrated instruments, controls and equipment to test function and evaluate performance.
- Performed troubleshooting on electronic circuits and systems.
County road repair man
Calhoun County Road Commission
Marshall, Michigan
07.2010 - 09.2012
- Removed debris and hazards from roadways, ensuring safe driving conditions for the public.
- Repaired holes in road and plowed snow in winter.
- Dug trenches for drainage systems along the sides of roads or bridges.
- Coordinated traffic control setups, enhancing safety for workers and drivers at work sites.
- Communicated project progress and issues to supervisors daily, facilitating timely decision-making.
Photographer
Kover Photography
Marshall, Michigan
07.2001 - 07.2010
- Captured high-quality images for various events and projects.
- Collaborated with clients to understand their vision and requirements.
- Edited and retouched photographs using industry-standard software.
- Managed equipment setup and maintenance for photo shoots.
- Photographed special events, parties, and portraits.
- Edit photos using Adobe Photoshop and other software applications.
Field Service Technician
Midstate Industrial
Eaton Rapids, Michigan
09.2001 - 12.2008
- Serviced LP, gas, and electric forklift units, ensuring optimal operational readiness.
- Maintained and repaired a variety of forklift brands, enhancing service versatility.
- Performed preventive maintenance services and battery repairs to extend equipment lifespan.
Field Service Technician
Clarklift of Detroit
Grand Rapids, Michigan
06.1994 - 09.2001
- Worked as a technician for a Clark dealer, servicing various brands.
- Diagnosed mechanical issues in material handling equipment on-site.
- Provided technical support to customers during service calls.
- Performed scheduled maintenance on forklifts and lift trucks.
- Calibrated and adjusted equipment to ensure optimal performance.
- Pressed tires for installation on various vehicles.
- Worked with sale Dept.
Field Service Technician
Shepherds Industrial Truck
Jackson, Michigan
04.1988 - 06.1994
- Performed scheduled maintenance on forklifts and lift trucks.
- Reduced customer callbacks and equipment failures by conducting thorough job reviews upon completion.
- Calibrated instruments, controls, and equipment to ensure optimal functionality and performance.
- Disassembled unit to frame and rebuilt from ground up, specializing in Clark forklifts.
- Assisted in servicing forklifts by performing routine checks and repairs.
- Learned how to press tires
Infantryman
US Army
08.1985 - 04.1988
Education
High School Diploma -
Homer High School
Homer, MI05-1985
Skills
- Mechanical troubleshooting
- Equipment calibration
- Field service diagnosis
- Customer training
- Preventive maintenance
- Customer relationship management
- Sales and working with customers for their needs and types of equipment
- Time management
- Technical support
- Effective communication
Timeline
Field Service Technician
Pape' Material Handling
09.2012 - 06.2025
County road repair man
Calhoun County Road Commission
07.2010 - 09.2012
Field Service Technician
Midstate Industrial
09.2001 - 12.2008
Photographer
Kover Photography
07.2001 - 07.2010
Field Service Technician
Clarklift of Detroit
06.1994 - 09.2001
Field Service Technician
Shepherds Industrial Truck
04.1988 - 06.1994
Infantryman
US Army
08.1985 - 04.1988
High School Diploma -
Homer High School