Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Michael Krulder

Michael Krulder

53 The Preserve, Calverton NY

Summary

Results-driven IT support specialist with a proven track record in remote desktop assistance and network management. Expertise in troubleshooting and installing hardware and software to ensure optimal performance and user satisfaction.

Overview

4
4
years of professional experience

Work History

Hybrid Technician

Island Tech Services
Ronkonkoma, New York
07.2023 - Current
  • Provided remote desktop support using tools like TeamViewer and Remote Desktop, increasing issue resolution speed.
  • Monitored and managed desktop support, IT services, and VIP support functions to enhance service delivery.
  • Installed and maintained equipment at various client locations.
  • Troubleshot technical issues, delivering on-site solutions to improve customer satisfaction
  • Configured routers, switches, firewalls, and other hardware to establish and maintain stable LAN, WAN, and wireless networks.
  • Installed software updates on servers, routers, firewalls, and other network devices.

Desktop Support Assistant

SUNY Oneonta
Oneonta, New York
08.2022 - 05.2023
  • Provided technical support for system issues via phone, email, and in-person assistance.
  • Installed and configured hardware and software for end-users across multiple departments.
  • Troubleshot network connectivity problems, reducing downtime for users.
  • Resolved hardware issues by replacing components to restore functionality.
  • Conducted regular system updates to ensure security compliance and optimal performance.

Education

Bachelor of Science - Computer Science

State University of New York
Oneonta, NY
05-2023

Skills

  • Remote desktop support
  • Network troubleshooting
  • Software configuration
  • Hardware installation
  • Device troubleshooting
  • On-site support
  • VIP technical support
  • Installation and repair
  • Problem solving
  • Customer service
  • Customer relationship management
  • Team collaboration
  • Effective communication

Affiliations

  • Volunteer, Performer - CM Performing Arts Center
    Volunteer, Performer - North Fork Community Theatre
    Performer - Smithtown Performing Arts Center

Timeline

Hybrid Technician

Island Tech Services
07.2023 - Current

Desktop Support Assistant

SUNY Oneonta
08.2022 - 05.2023

Bachelor of Science - Computer Science

State University of New York
Michael Krulder