Results-driven IT support specialist with a proven track record in remote desktop assistance and network management. Expertise in troubleshooting and installing hardware and software to ensure optimal performance and user satisfaction.
Overview
4
4
years of professional experience
Work History
Hybrid Technician
Island Tech Services
Ronkonkoma, New York
07.2023 - Current
Provided remote desktop support using tools like TeamViewer and Remote Desktop, increasing issue resolution speed.
Monitored and managed desktop support, IT services, and VIP support functions to enhance service delivery.
Installed and maintained equipment at various client locations.
Troubleshot technical issues, delivering on-site solutions to improve customer satisfaction
Configured routers, switches, firewalls, and other hardware to establish and maintain stable LAN, WAN, and wireless networks.
Installed software updates on servers, routers, firewalls, and other network devices.
Desktop Support Assistant
SUNY Oneonta
Oneonta, New York
08.2022 - 05.2023
Provided technical support for system issues via phone, email, and in-person assistance.
Installed and configured hardware and software for end-users across multiple departments.
Troubleshot network connectivity problems, reducing downtime for users.
Resolved hardware issues by replacing components to restore functionality.
Conducted regular system updates to ensure security compliance and optimal performance.
Education
Bachelor of Science - Computer Science
State University of New York
Oneonta, NY
05-2023
Skills
Remote desktop support
Network troubleshooting
Software configuration
Hardware installation
Device troubleshooting
On-site support
VIP technical support
Installation and repair
Problem solving
Customer service
Customer relationship management
Team collaboration
Effective communication
Affiliations
Volunteer, Performer - CM Performing Arts Center Volunteer, Performer - North Fork Community Theatre Performer - Smithtown Performing Arts Center