Michael Kuehn

• Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
• Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
• Supported service advisors in troubleshooting difficult customer concerns regarding vehicle performance issues or irregularities.
• Collaborated with other technicians for efficient problem-solving in challenging repair situations.
• Mentored junior technicians, sharing expertise to improve their diagnostic and repair skills.
• Explained estimates and determined repair timelines to manage customer expectations.
• Ensured accurate documentation of all repair tasks, aiding seamless communication between team members and customers.
• Inspected damaged vehicles to estimate repair labor cost and required parts expense.
• Broke down complex mechanical information into simpler parts for individuals with little or no understanding of system operations.

• Dispatched jobs to qualified technician according to skill level.
• Supported all technicians with experience and information.
• Coded submissions for warranty claims.
• Assisted service writers with customer relations.
• Worked as master technician in all aspects of repairs.
• Served as Regional troubleshooter in upstate N.Y. area while working directly with factory engineers prior to vehicle going "Lemon Law".
• Performed "used car " estimates / repairs while working closely with sales department.

• Maintained a clean and organized work environment, demonstrating pride in personal workspace while contributing to overall shop cleanliness.
• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Serviced vehicles according to OEM recommended maintenance schedules for oil changes, engine tune-ups and fluid changes.
• Completed full vehicle inspections to check for leaks, damage, or other issues of concern.

• Performed all aspects of repair.
• Dispatched work to technicians according to skill level.
• Performed service writer duties.
• Managed day to day operations of body shop.
• Attended monthly meetings and submitted reports.

Performed all aspects of repair per G.M/ Saturn Corp. guidelines.

Performed used car reconditioning for resale.

More experience provided upon request.