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Associate Principal Engineer

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Dynamic professional with a robust background in customer service and healthcare, notably at Palmetto State Armory and Health Care Medical Associates. Excelled in conflict resolution and ultrasound physics, enhancing customer satisfaction and patient care. Proven track record in improving team goals and efficiency, leveraging outstanding interpersonal skills and clinical training for superior service delivery. Resourceful Customer Service Representative known for maintaining high productivity and efficiently completing tasks. Skilled in conflict resolution, time management, and communication, ensuring smooth operational flow and customer satisfaction. Excel in active listening, empathy, and adaptability, leveraging these soft skills to navigate customer interactions successfully and foster positive outcomes.

Proven escalation manager at American Customer Care with a track record of enhancing customer satisfaction and loyalty through expert complaint handling and resolution. Skilled in CRM software and fostering team development, significantly reduced response times and improved service standards, contributing to a positive shift in company reputation and operational efficiency.

Skilled Customer Service Representative with experience in resolving complex customer inquiries. Possess strong communication skills, problem-solving abilities and demonstrate high adaptability to fast-paced environments. Previous professional roles have demonstrated a consistent history of enhancing customer satisfaction and team productivity.

Experienced CSR II at Corpay, adept in handling high call volumes and boosting customer satisfaction through exceptional problem-solving and active listening. Expert in utilizing systems like Salesforce for efficient service. Demonstrates customer focus and professional telephone demeanor, significantly enhancing call management and complaint resolution processes. Loyal and dedicated Corpay, I am maintaining zero attendance points. Always striving to do my best, I was awarded Call Center Employee of the Month. I am willing to continue to learn new skills. I have taken on multiple jobs over the years, including permits, research, CSR II and skill 10. I am excited to add Account manager to the list.

Michael Kummer

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CSR II

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Bachelor of Arts - Mathematics

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CSR II

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Bachelor of Arts - Mathematics

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