Michael Kumria
Manchester,NH
Summary
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
3
3
years of professional experience
Work History
Salesman
Autofair Honda
04.2023 - Current
- Increased sales by offering advice on purchases and promoting additional products.
- Promoted and up-sold products and services to meet needs of customers.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Member Service Representative
Granite State Credit Union
12.2021 - 01.2023
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Educated customers on features and benefits of banking products and services.
- Collaborated with other departments to confirm compliance with banking procedures and regulations.
- Processed customer applications and approved loans in accordance with bank policy.
Receiving Unloader
UPS Freight
08.2021 - 01.2022
- Unloaded packages with care and placed in proper staging area.
- Kept facilities clean and organized to promote safe work environments and avoid injuries.
- Adhered to company safety protocols and complied with OSHA standards.
- Used barcode scanners and other technology to track and document cargo information.
- Handled hazardous materials with care by following relevant safety guidelines to avoid environmental hazards.
Sales Associate
Kohls Department Store
05.2021 - 12.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
No Degree - Business Administration
Southern New Hampshire University
Hooksett, NHHigh School Diploma -
Manchester West High School
Manchester, NH06.2020
Skills
- Customer Outreach
- Cash Handling
- Product and Service Sales
- Customer Service
- Time Management
- Fraud Prevention and Detection
Timeline
Salesman
Autofair Honda
04.2023 - Current
Member Service Representative
Granite State Credit Union
12.2021 - 01.2023
Receiving Unloader
UPS Freight
08.2021 - 01.2022
Sales Associate
Kohls Department Store
05.2021 - 12.2021
No Degree - Business Administration
Southern New Hampshire University
High School Diploma -
Manchester West High School
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