MICHAEL KUZMA
Imperial,PA
Summary
Oversees warehouse operations to meet continuous internal and customer needs. Well-coordinated and decisive leader with expertise in program management, team building and performance optimization. Solid history of success in developing and maintaining best practices for successful high-volume fulfillment and supply chain management.
Overview
10
10
years of professional experience
Work History
Operations Manager
Temco Logistics
08.2023 - Current
- Build and confirm routes for delivery teams 1-3 days in advance.
- Coach and motivate all employees to meet or exceed metric goals in Handheld compliance and Completion Rate.
- Monitor each employee's daily performance, pinpoint responsibility, and accountability for failures in customer service/installation and provide direction for improvement.
- Responsible for location's daily P4P (In Window, Completion, QOS & IVR usage).
- Assist GM with the evaluation of the effectiveness of and recommend alternatives for work methods, procedures to reduce overall cost to improve monthly P&L.
- Continuously provide oversight and guidance to monitor customer escalations, HD escalations and resolve escalation tickets, making direct customer contact and involving GM as required to reach satisfactory outcome.
- Manage all auto accidents/injuries that occur while on duty. Create workforce notifications and prepare slideshow to present to regional safety manager on what happened and what could of prevented it.
- Manage Samsara cameras and coach drivers on safe driving habits and procedures.
- Manage daily check-in of all delivery teams. This time is used for training, coaching or dealing with any issues that need addressed.
Shipping Manager
Nestle Health Science
07.2018 - 08.2023
- Managed daily shipping operations, ensuring all orders were shipped accurately and on time
- Collaborated with Supervisors and other material handlers to complete WOs
- Oversaw the adherence of all applicable regulations and procedures in the manufacturing process (SOP, GMP, FDA, etc.)
- Assist with the implementation (training and reporting) of all FDA, cGMP's and SOP's
- Maintain accurate records of inventory and reconcile any discrepancies with production supervisors
- Improved profitability by implementing new procedures and effectively cutting losses down to zero.
Inventory Manager
R.A.S Logistics
10.2017 - 07.2018
- Established policies for handling returns, damaged items, and other special circumstances
- Managed inbound/outbound deliveries
- Verifying delivery teams had correct freight that matched their manifests
- Created manifest for teams and third-party contractors
- Reconciled any discrepancies for missing inventory, damaged items and unexpected returns.
Warehouse Manager
Cory 1st Choice Home Delivery
01.2014 - 02.2018
- Ensured efficient management of warehouse operations and personnel, including receiving, loading, unloading, storage, inventory, shipping, distribution and returns
- Maintained accurate records of all inventory transactions using RedPrairie WMS
- Communicated regularly with customers regarding order status updates or any changes in product availability
- Assisted in routing delivery teams
- Resolved customer escalations regarding damaged product, incorrect product, reschedules and damaged caused to property during deliveries
- Reconciled any damaged freight or unexpected returns
- Successfully managed an inventory with zero loss of product.
Skills
- Forklift license - 6 years
- Commercial drivers License - 4 years
Timeline
Operations Manager
Temco Logistics
08.2023 - Current
Shipping Manager
Nestle Health Science
07.2018 - 08.2023
Inventory Manager
R.A.S Logistics
10.2017 - 07.2018
Warehouse Manager
Cory 1st Choice Home Delivery
01.2014 - 02.2018