Michelle Rodriguez
Abilene
Summary
I'm seeking a position where my extensive experience can contribute to your customers' satisfaction and company's success. I specialize in a lot of banking and loan experience. Any job I get I work hard and excel at anything. My references are from different jobs and they will all give great references. Thank you for considering me for any job and taking the time to review my credentials. I hope to hear from you!
Overview
12
12
years of professional experience
2009
2009
years of post-secondary education
1
1
Certification
Work History
Detention Officer
MTC Bluebonnet Detention Center
Anson
11.2022 - 08.2023
- Work involves admitting and booking detainees, supervising and ensuring security of detainees and detention center, receiving and maintaining an inventory of detainees property and supplies, performing control operations, performing detainees count and bunk searches, and preparing and transporting detainees.
- My experience includes classifying detainees, court/asylum and property.
Classification Clerk/General Record Clerk II
MTC Bluebonnet Detention Center
Anson
06.2021 - 11.2022
- Classify with confidential ICE packets for detainees when entering the facility.
- Set up attorney calls and service calls (deportation).
- File and make sure all paperwork is in each detainee folder.
- This job requires being contracted through Immigration (ICE) with a PIV card.
- This job requires Equip background investigation in order to work here.
- Asylum interviews and legal paperwork to be filed for detainees.
- On a daily basis we come in contact with different cultures so being BIONIC helps all departments.
- We also do all intake information when detainees get here (Property, money and all clothing they receive).
Account Manager/District Training Manager
HCSG
Abilene
02.2019 - 06.2021
- Currently manage employees to ensure all laundry and housekeeping is done properly.
- Make weekly schedules, monitor all times clock in/out is right.
- Make sure all monthly orders are put in and monthly paperwork is done properly.
- As a training manager I train upcoming accounts to fill their role successfully.
Branch Manager/Loan Officer
Payment 1 Financial
Abilene
06.2018 - 02.2019
- Make and approve loans.
- Run ACH, debit card system.
- Do all reports and branch manager to run an office.
- Collections on the phone and also in field calls.
- Run credits to find new information to collect.
- Reports included making sure our ledger always matched opening and closing.
- Balancing checkbook at end of shift.
- Find percentages of all closing EOD, refinancing and new loans for the whole month and what need to reach goals.
Account Manager
Healthcare Services Group
Hamlin
08.2017 - 07.2018
- Currently manage employees to ensure all laundry and housekeeping is done properly.
- Make weekly schedules, monitor all times clock in/out is right.
- Make sure all monthly orders are put in and monthly paperwork is done properly.
Bank Teller
Citizens Bank
Abilene
05.2017 - 08.2017
- Customer service including cashing checks, taking deposits, making money orders, balancing ledger in bank.
Account Specialist
Western Finance
Sweetwater
01.2013 - 05.2017
- Job duties: Collect payments, collection calls, able to process and take loan applications, run credit reports for loan applications.
- Print and enter all information to make the loan contract.
- Also sell merchandise to current customer on contract.
- Also have experience in taxes, we file taxes thru PTS Tax services and receive training with new laws every year.
- Also with the ability to bonus on every 15th monthly.
Assistant Manager
Dollar General
Anson
08.2011 - 01.2013
- Job Duties: Unloaded and stocking merchandise.
- When I was the Manager on Duty made sure all cash drawers, deposits and change safe was counted even.
- Close and open store.
- Make sure all duties were performed in a timely manner.
- Also that everything was in compliance and easy for customers to find.
Education
High school or equivalent -
Hamlin High School
Hamlin, TXSome college - Business
Ashford University
RemoteSkills
- CREDIT
- 6 years
- EXCEL
- MULTIPLE PHONE LINE
- Typing
- 34 WPM
- Customer Service
- B2B
- Account Management
- Sales
- Marketing
- Powerpoint
- Cold Calling
- Retail Management
- Tax Experience
- ACH
- Loan Officer Experience
- Management
- Sales Management
- Computer Skills
- Communication Skills
- Banking
- Microsoft Office
- Microsoft Word
- Recruiting
- General Ledger Accounting
- 10 Key Calculator
- Drivers License
- Supervising Experience
- Data Collection
- Loan Processing
- Microsoft Access
- Clerical Experience
- Office Experience
- Leadership
- Interviewing
- Inventory Control
- Employment & Labor Law
- Cash Handling
- Merchandising
- Retail Sales
- Telemarketing
- Housekeeping Management
- Research
- Accounts Payable
- Office Management
- Payroll
- Financial Management
- Accounts Receivable
- Journal Entries
- Auditing
- Multiple phone lines
- Fax machine
- Printer/scan items
- Computers
- Excel word, power point, spreadsheet
- PTS Tax services
- Equifax, Transunion and Experian credit reports
- Admissions processing
- Detainee supervision
- Security protocols
- Training coordination
- Time management
- Culturally sensitive communication
- Property inventory management
- Customer relationship management
- Attention to detail
- Team building
- Effective communication
- Problem solving
- Body and cell searches
- Prisoner escort
- Physical restraint
- Inmate rights
- Record maintenance
- Headcounts
- Court operations support
- Cell inspections
- Self motivation
Certification
PTS Tax Service, 12/01/16, 12/31/17
Languages
- Spanish
- English, Fluent
- Spanish, Intermediate
Note
Thank you for viewing my resume. I hope to be in contact with you soon!
Assessments
- Filing & organization, 10/01/22, Proficient, Arranging and managing information or materials using a set of rules
- Medical receptionist skills, 11/01/23, Proficient, Managing physician schedules and maintaining accurate patient records
- Basic computer skills, 10/01/22, Proficient, Performing basic computer operations and troubleshooting common problems
Timeline
Detention Officer
MTC Bluebonnet Detention Center
11.2022 - 08.2023
Classification Clerk/General Record Clerk II
MTC Bluebonnet Detention Center
06.2021 - 11.2022
Account Manager/District Training Manager
HCSG
02.2019 - 06.2021
Branch Manager/Loan Officer
Payment 1 Financial
06.2018 - 02.2019
Account Manager
Healthcare Services Group
08.2017 - 07.2018
Bank Teller
Citizens Bank
05.2017 - 08.2017
Account Specialist
Western Finance
01.2013 - 05.2017
Assistant Manager
Dollar General
08.2011 - 01.2013
High school or equivalent -
Hamlin High School
Some college - Business
Ashford University