Summary

Overview

Work History

Education

Skills

Timeline

Michael Lacoste

Trotwood,OH

Summary

Dynamic manager with a proven track record at Damac Ministries, excelling in strategic planning and team leadership. Enhanced community engagement initiatives and streamlined operations, resulting in increased volunteer participation. Skilled in project management and relationship building, fostering a collaborative environment that drives success and operational efficiency.

Overview

years of professional experience

Work History

Manager / Talent

Damac Ministries

Saint Louis, MO

01.2012 - 02.2026

Developed and implemented strategic initiatives to enhance community engagement and outreach programs.
Streamlined merchandise ordering and organization processes.
Coordinated event bookings and managed logistics operations.
Led team in executing operational plans for various ministry events, ensuring seamless execution and logistics management.
Cultivated partnerships with local organizations to expand service offerings and increase volunteer participation.
Mentored talent, fostering professional development and improving team performance through structured training sessions.
Executed assembly of production components and utilized software tools for operational efficiency.
Operated a Freight Liner Sprinter, a Blue Bird Bus, and an utility trailer across various regions. Delivered goods and services efficiently to multiple destinations. Assisted in maintaining vehicle safety and compliance standards.

Sales Associate

Two Men And a Truck

Centerville, OH

01.2011 - 05.2011

Assisted customers in selecting moving services and products to meet specific needs.
Processed orders accurately using point-of-sale systems, ensuring seamless transactions.
Maintained cleanliness and organization of sales floor to enhance customer experience.
Responded promptly to customer inquiries, providing solutions and fostering positive relationships.
Demonstrated product features and benefits, increasing customer knowledge and satisfaction.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Answered customer questions about sizing, accessories, and merchandise care.
Provided positive first impressions to welcome existing, new, and potential customers.
Engaged with customers to build rapport and loyalty.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Solved customer challenges by offering relevant products and services.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.

Education

Bachelor of Science - Business Administration

University of Missouri

Columbia, Missouri, MO

12.2009

Skills

Customer service

Team leadership

Time management

Decision-making

Verbal and written communication

Complex Problem-solving

Task delegation

Goal setting

Relationship building

Strategic planning

Conflict resolution

Schedule preparation

Business administration

Brand management

Clear communication

Coaching and mentoring

Teamwork and collaboration

Computer skills

Effective communication

Problem resolution

Positive attitude

Adaptability and flexibility

Attention to detail

Problem-solving

Multitasking Abilities

Organizational skills

Work Planning and Prioritization

Customer relationship management