Michael Laflin
Kokomo,IN
Summary
Dynamic Store Manager with extensive experience at Ruler Foods, excelling in customer service and problem-solving. Proven track record of enhancing store operations and fostering client engagement, resulting in increased customer satisfaction. Strong organizational skills complemented by effective team leadership and performance management, driving operational success and employee development.
Overview
8
8
years of professional experience
Work History
Store Manager
Ruler Foods (Kroger's)
08.2024 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Approved regular payroll submissions for employees.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Assistant Store Manager
Ruler Foods (Kroger)
10.2022 - Current
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
Outside Sales Manager
Rural King
03.2024 - 01.2025
- Followed up with customers about customer
- Drove business success by maintaining and applying current knowledge of sales, promotions and policies regarding payments, exchanges, and security practices.
- Contributed ideas and offered constructive feedback at weekly sales and training meetings.
Service Manager
Lowes Home Improvment
05.2017 - 10.2022
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Hired, trained and supervised team of service staff members to meet business goals.
- Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
- Increased repeat business by fostering strong client relationships through personalized service and frequent follow-ups to ensure satisfaction.
Education
No Degree - International Business Management
Ashford University
San Diego, CADiploma - Security And Police
World Security Police Academy
Anchorage, AK01-1985
High School Diploma -
John Adams High School
South Bend, IN06-1979
Skills
- Customer service
- Problem-solving
- Client engagement
- Strong organizational skills
Timeline
Store Manager
Ruler Foods (Kroger's)
08.2024 - Current
Outside Sales Manager
Rural King
03.2024 - 01.2025
Assistant Store Manager
Ruler Foods (Kroger)
10.2022 - Current
Service Manager
Lowes Home Improvment
05.2017 - 10.2022
No Degree - International Business Management
Ashford University
Diploma - Security And Police
World Security Police Academy
High School Diploma -
John Adams High School
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