Michael Lager

• Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
• Increased overall team productivity by fostering a positive work environment and providing effective leadership.
• Communicated with customers and vendors positively with particular attention to problem resolution.

• Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
• Increased overall team productivity by fostering a positive work environment and providing effective leadership.
• Communicated with customers and vendors positively with particular attention to problem resolution.
• Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.

• Promoted a positive learning environment by establishing clear expectations and maintaining virtual consistent classroom management techniques.
• Developed different techniques to relate to all prospective employees in regards to UPS safety and delivery methods.
• Developed the Wichita Division hands-on training curriculum

• Established positive rapport with team members through open communication channels, fostering an environment of teamwork and collaboration among staff members.
• Collaborated with other supervisors to ensure consistent communication and adherence to company policies and procedures.
• Evaluated employee performance regularly, providing constructive feedback for improvement as well as recognizing outstanding contributions.
• Cultivated a strong sense of accountability among team members by setting clear expectations for job performance.
• Promoted a culture of safety by enforcing compliance with all relevant regulations and industry best practices.

Created and executed the creation of dispatch plans for all three rural/super rural center

Mentored and developed part time supervisors so that they could successfully dispatch all centers

Implemented UPS programs such as ORION in all three centers

Created and maintained RDO for MHN routes in all three centers