Michael Lamboy
Brooklyn,NY
Summary
Dynamic Bilingual Spanish Coordinator with a proven track record Home Care coordination, excelling in scheduling and problem-solving. Expert in HHA Exchange and conflict resolution, I effectively manage client care and promote patient safety, ensuring high-quality service delivery. Recognized for attention to detail and strong analytical skills in fast-paced environments.
Overview
1
1
Language
1
1
Certification
22
22
years of professional experience
Work History
Bilingual Spanish Coordinator
Attending Home Care Services
Brooklyn, NY
04.2025 - Current
- Coordinated home care schedules for clients and caregivers to enhance service delivery.
- Communicated service updates to families and staff, ensuring clear understanding of client care and fostering collaboration. with families, staff, and agency teams.
- Kept client records, care plans, and visit notes current.
- Resolved customer concerns promptly, adhering to company standards to maintain client satisfaction.
Bilingual Spanish Coordinator/Trainer/SME
Platinum Home Care
Brooklyn, N.Y.
11.2019 - 03.2025
- Scheduled HHAs and PCAs for new and existing clients to ensure timely care delivery.
- Collaborated with insurance companies to secure authorizations for new and ongoing occupational therapy services.
- Handle caseloads as needed for coordinators out sick or on vacation.
- Provided weekend on-call support to address urgent client situations.
- Coordinated home placement and problem solving with clients, referral sources, caregivers, health care proxies, and providers to identify necessary home health services.
- Promote patient safety and inform staff of any safety problems in the client's home.
Bilingual Spanish Coordinator
Heart to Heart Home Care
Brooklyn, N.Y.
01.2016 - 01.2018
- Coordinated scheduling of HHAs and PCAs for new and existing clients, ensuring seamless service delivery.
- Work with clients, referral sources, caregivers, family and health care providers to coordinate home placement, problem solving, and identification of needed home health services.
- Managed evening schedule for patient care coordination. Handle after hour call outs and patient concerns up until 9pm. Covered cases opened during that time.
- Provided case management coverage for coordinators on leave, maintaining continuity of care for clients.
- Worked closely with insurance companies to obtain continuing authorizations, new authorizations, and OT authorizations.
- Resolved client issues through effective problem-solving, demonstrating strong attention to detail.
- Promote patient safety and inform staff of any safety problems in the client's home. Strong analytical and critical thinking skills
Bilingual Spanish HHA Coordinator
Avondale Care Group
Brooklyn, N.Y.
01.2014 - 01.2016
- Coordinated scheduling of HHAs and PCAs for new and existing clients, ensuring timely and appropriate care delivery.
- Work with clients, referral sources, caregivers, family, and health care providers to coordinate home placement, problem solving, and identification of needed home health services.
- Worked with insurance companies to secure authorizations for ongoing, new, and occupational therapy services, facilitating client access to necessary care.
- Promote patient safety and inform staff of any safety problems in the client's home. Strong analytical and critical thinking skills
- Provided weekend on-call support for client's needs.
Licensed Member Services Representative
Centers Plan for Healthy Living
Staten Island, NY
01.2012 - 01.2014
- Maintained comprehensive knowledge of assigned products and applicable state and federal regulations to provide accurate information and support.
- Resolved customer issues through one call resolution guidelines, ensuring efficient service and customer satisfaction.
- Executed tasks according to project deadlines, prioritizing effectively to meet all requirements.
Licensed Personal Banker
JPMorgan Chase Bank
Brooklyn, NY
01.2005 - 01.2011
- Presidents club level personal banker at Chase National Sales conference twice and ranked in the top 5% of Chase bankers in sales revenue.
- Managed a portfolio of 300 clients totaling 25 million USD in financial products.
- Provided high-quality financial advice leveraging expertise in banking, insurance, and investment products.
- Developed and implemented customer profiling, prospecting, and referral strategies to enhance client engagement.
- Acquired professional licenses to drive sales of over 15 million USD in investment products.
Education
Computer Science
Wagner College
Staten Island, NY06-1996
Skills
- Software: HHA Exchange, Care Connect, MedFlyt, Google Suite, Microsoft suite
- Staff management
- Client advocacy
- Report writing
- Problem solving
- Attention to detail
- Conflict resolution
Languages
Spanish
Native/ Bilingual
Certification
- Life Health and Accident Insurance
Accomplishments
- J.P. Morgan Chase - President's club level Licensed Personal Banker 2008 and 2009
Timeline
Bilingual Spanish Coordinator
Attending Home Care Services
04.2025 - Current
Bilingual Spanish Coordinator/Trainer/SME
Platinum Home Care
11.2019 - 03.2025
Bilingual Spanish Coordinator
Heart to Heart Home Care
01.2016 - 01.2018
Bilingual Spanish HHA Coordinator
Avondale Care Group
01.2014 - 01.2016
Licensed Member Services Representative
Centers Plan for Healthy Living
01.2012 - 01.2014
Licensed Personal Banker
JPMorgan Chase Bank
01.2005 - 01.2011
Computer Science
Wagner College