Michael Lang
Newburgh,IN
Summary
Veteran debt collector offering experience ranging from commercial collections, medical, subrogation, deficiency, student loans, & many more. Successful in reviewing activities with clients in effort to instill confidence & expertise towards their best interests. Managing escalated calls to defuse volatile situations. Most importantly, I bring an essence of positivity to a team environment in effort to offset the barrage of negativity often encountered in this industry.
Overview
21
21
years of professional experience
Work History
Senior Collector
Kinum, Inc.
Virginia Beach, VA (remote)
07.2015 - Current
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Commercial Collector
Greenberg, Grant & Richards
Houston, TX
10.2014 - 06.2015
- Used mail, email and phones to contact customers to discuss, negotiate payment and resolve outstanding accounts and balances.
- Performed research on computer systems and documented current status, payment expectations, notes of conversations and other relevant information.
- Prepared and submitted reports to management of proposed payment settlement details.
- Obtained agreement on potential balance payoff and payment terms within guideline limits.
Commercial Collector (remote)
Coface/Altus
Metairie, LA
03.2013 - 02.2014
- Worked with customer to create debt repayment plan based on current financial condition.
- Processed debtor payments and updated accounts to reflect new balance.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
Commercial Collector (remote)
NCO/TSI
Beaverton, OR
10.2007 - 02.2013
- Advanced to Platinum Collector status.
- Recognized in annual Leaders & Achievers for top performance.
- Selected to the "Fab Five" for consultation with upper management.
- Achieved income in excess of $100k. Highest three month average of 100k company fee.
- High balance collections of high profile client on 90-day aging.
Commercial Collector (remote)
D & S Global Solutions
Austin, TX
06.2007 - 09.2007
Debt Collector
Portfolio Management
Evansville, IN
08.2001 - 05.2007
Education
Bachelor of Science - Accounting
Ivy Tech Community College of Indiana
Indianapolis, IN08.2024
Skills
- Exceptional literary skills in communication with businesses via email
- Maximizing the bottom line in the psyche of negotiation as well as recognizing the difference between arbitration in place of negotiation
- Extensive experience utilizing IDI, TLO, & Accurint
- Specializing in due diligence of investigations
- Nurturing & positive attitude necessary for cohesive team culture
Timeline
Senior Collector
Kinum, Inc.
07.2015 - Current
Commercial Collector
Greenberg, Grant & Richards
10.2014 - 06.2015
Commercial Collector (remote)
Coface/Altus
03.2013 - 02.2014
Commercial Collector (remote)
NCO/TSI
10.2007 - 02.2013
Commercial Collector (remote)
D & S Global Solutions
06.2007 - 09.2007
Debt Collector
Portfolio Management
08.2001 - 05.2007
Bachelor of Science - Accounting
Ivy Tech Community College of Indiana