Michael Lang
Newburgh,IN
Summary
Veteran debt collector offering experience ranging from commercial collections, medical, subrogation, deficiency, student loans, & many more. Successful in reviewing activities with clients in effort to instill confidence & expertise towards their best interests. Managing escalated calls to defuse volatile situations. Most importantly, I bring an essence of positivity to a team environment in effort to offset the barrage of negativity often encountered in this industry.
Overview
21
21
years of professional experience
Work History
Senior Collector
Kinum, Inc.
07.2015 - Current
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Commercial Collector
Greenberg, Grant & Richards
10.2014 - 06.2015
- Used mail, email and phones to contact customers to discuss, negotiate payment and resolve outstanding accounts and balances.
- Performed research on computer systems and documented current status, payment expectations, notes of conversations and other relevant information.
- Prepared and submitted reports to management of proposed payment settlement details.
- Obtained agreement on potential balance payoff and payment terms within guideline limits.
Commercial Collector (remote)
Coface/Altus
03.2013 - 02.2014
- Worked with customer to create debt repayment plan based on current financial condition.
- Processed debtor payments and updated accounts to reflect new balance.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
Commercial Collector (remote)
NCO/TSI
10.2007 - 02.2013
- Advanced to Platinum Collector status.
- Recognized in annual Leaders & Achievers for top performance.
- Selected to the "Fab Five" for consultation with upper management.
- Achieved income in excess of $100k. Highest three month average of 100k company fee.
- High balance collections of high profile client on 90-day aging.
Commercial Collector (remote)
D & S Global Solutions
06.2007 - 09.2007
Debt Collector
Portfolio Management
08.2001 - 05.2007
Education
Bachelor of Science - Accounting
Ivy Tech Community College of Indiana
Indianapolis, IN08.2024
Skills
- Exceptional literary skills in communication with businesses via email
- Maximizing the bottom line in the psyche of negotiation as well as recognizing the difference between arbitration in place of negotiation
- Extensive experience utilizing IDI, TLO, & Accurint
- Specializing in due diligence of investigations
- Nurturing & positive attitude necessary for cohesive team culture
Timeline
Senior Collector
Kinum, Inc.
07.2015 - Current
Commercial Collector
Greenberg, Grant & Richards
10.2014 - 06.2015
Commercial Collector (remote)
Coface/Altus
03.2013 - 02.2014
Commercial Collector (remote)
NCO/TSI
10.2007 - 02.2013
Commercial Collector (remote)
D & S Global Solutions
06.2007 - 09.2007
Debt Collector
Portfolio Management
08.2001 - 05.2007
Bachelor of Science - Accounting
Ivy Tech Community College of Indiana
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