Destiny Santos
Cherry Hill
Summary
Detail-oriented professional with extensive experience in customer service and client relationship management. Strong communication skills and adaptability contribute to building trust and ensuring client satisfaction while leading teams to achieve strategic goals.
Overview
8
8
years of professional experience
Work History
Senior Collector
Pioneer Credit Recovery (Navient)
Moorestown, NJ
10.2023 - Current
- Daily data entry in excel sheets, ensuring accuracy, efficiency and timely processing.
- Ensure State compliance is met for over 2,000 taxpayers by monitoring quarterly and annually taxes.
- Led team of collectors, enhancing recovery strategies to optimize debt collection processes.
- Implemented process improvements, reducing delinquencies and increasing overall recovery rates.
Life Insurance Agent
Family First Life (Self Employed)
Merchantville, NJ
09.2022 - 10.2023
- Developed tailored life insurance solutions to meet diverse client needs.
- Educated clients on policy benefits and coverage options, enhancing understanding and satisfaction.
- Built strong client relationships through effective communication and exceptional service delivery.
- Collaborated with underwriting teams to ensure accurate risk assessment and policy issuance.
Manager
Financial Freedom Mortgage LLC
Mount Laurel, NJ
01.2018 - 10.2022
- Led mortgage processing team to streamline workflow and enhance operational efficiency.
- Developed training programs for new staff, improving onboarding effectiveness and knowledge retention.
- Implemented quality control measures to ensure compliance with lending regulations and company policies.
- Analyzed market trends to inform strategic decisions on product offerings and pricing strategies.
- Spoke to Homeowners, Title Companies, Bank Investors, Employers, Etc. for the best policies for the loan.
Education
Certified Medical Assistant
Pennco Tech
Blackwood, NJ01-2018
High School Diploma -
Pennsauken High School
Pennsauken, NJ01-2017
Skills
- Adaptive Team Player
- Payment processing
- Credit analysis
- Skip tracing
- Detail Oriented
- Strong Organizational Skills
- Strong Communication Skills
- Energetic work attitude
- Management
- Customer Service Expert
Timeline
Senior Collector
Pioneer Credit Recovery (Navient)
10.2023 - Current
Life Insurance Agent
Family First Life (Self Employed)
09.2022 - 10.2023
Manager
Financial Freedom Mortgage LLC
01.2018 - 10.2022
Certified Medical Assistant
Pennco Tech
High School Diploma -
Pennsauken High School