Sheena Moody
Wilmington,DE
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
6
6
years of professional experience
Work History
Collector
Sallie Mae Corporation
Newark, DE
08.2020 - Current
- Collected on past due accounts with average 60 day delinquency.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Maintained high volume of calls and met demands of busy and productive group.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Contacted customers to discuss payment schedules and set up or immediately process payments.
- Used skip tracing and other techniques to locate debtors.
- Complied with fair debt practices and regulatory guidelines and kept current with changing regulations.
- Reached out to approximately 100 account holders daily.
- Negotiated with account holders to devise repayment plans and minimize collections receivables.
Assistant Store Manager
Shore Stop
Newark, DE
01.2020 - 06.2020
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Rotated merchandise and displays to feature new products and promotions.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
Accounting Clerk
The Westin Hotel
Wilmington, DE
01.2019 - 01.2020
- Input high volume of monthly invoices with consistent accuracy.
- Reconciled company accounts for credit cards, employee expenses and commissions.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Communicated with suppliers to reconcile invoice payments.
- Tracked expenses and inventory purchases against budget guidelines.
- Completed financial reports to inform managers and stakeholders.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Monitored status of accounts receivable and payable to facilitate prompt processing.
- Evaluated employee expense reports and verified accuracy.
- Investigated and resolved internal accounting variances to keep records current.
- Reported financial data and updated financial records in ledgers and journals.
- Managed expense, capitalization, amortization and spend data.
- Prepared reports for upper management detailing key financial metrics
- Balanced reports to submit for approval and verification.
Accounts Payable Clerk
Embassy Suites
Newark, DE
03.2018 - 06.2019
- Prepared vendor invoices and processed incoming payments.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Maintained payable shared email inbox and digitized invoices for processing.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Reconciled processed work by verifying entries and comparing system reports to balance numbers.
- Reported financial data and updated financial records in ledgers and journals.
- Maintained good working relationships with vendors and resolved disputes.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Analyzed financial data derived from multiple reporting systems to develop recommendations for operational and performance improvements.
- Compiled budget figures by reviewing past budgets, evaluating estimated income and assessing expenses.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Computerized recordkeeping systems, initiating and maintaining financial accurate and current tracking in Solomon.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Input financial data and produced reports using Solomon.
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Managed and responded to correspondence and inquiries from customers and vendors.
- Maintained excellent financial standings by working closely with controller to processes business transactions
Accounts Payable Clerk
Homewood Suite By Hilton Hotels
Newark, DE
03.2018 - 06.2019
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Prepared vendor invoices and processed incoming payments.
- Investigated daily variances and corrected errors to resolve discrepancies.
- Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
- Maintained payable shared email inbox and digitized invoices for processing.
- Generated and submitted invoices based upon established accounts receivable schedules and terms.
- Reconciled processed work by verifying entries and comparing system reports to balance numbers.
- Reported financial data and updated financial records in ledgers and journals.
- Maintained good working relationships with vendors and resolved disputes.
- Reviewed vendor invoices for appropriate documentation and validity prior to payment.
- Analyzed financial data derived from multiple reporting systems to develop recommendations for operational and performance improvements.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Computerized recordkeeping systems, initiating and maintaining financial accurate and current tracking in Solomon.
- Generated invoices upon receipt of billing information and tracked collection progress.
Night Auditor
Hampton Inn By Hilton
Newark, DE
03.2017 - 02.2018
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Kept accounts in balance and ran daily reports to verify totals.
- Verified deposits, rectified discrepancies and processed end-of-day paperwork using Profitsage with 100% accuracy.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Reported financial data and updated financial records in ledgers and journals.
- Followed company security and check-in policies and procedures and reported suspicious activity to supervisor.
- Input financial data and produced reports using Profitsage.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Looked over pending check-ins and payment processes to complete closing procedures.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly and marking discrepancies.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive and welcoming.
- Investigated daily variances and corrected errors to resolve discrepancies.
Education
High School Diploma -
Newcastle County Learning Center
Newark, DE11.2014
Skills
- Detail-Oriented
- Verbal and Written Communication
- Problem Solving
- Customer Service
- Deadline Driven
- Adaptable and Flexible
- Time Management
- Processing
- Adaptive Team Player
- Customer Complaint Resolution
References
Keenesha Miller (302)6056608
Samatha Jane ( 302)525-1196
Tierra Miller (302)268-0164
Timeline
Collector
Sallie Mae Corporation
08.2020 - Current
Assistant Store Manager
Shore Stop
01.2020 - 06.2020
Accounting Clerk
The Westin Hotel
01.2019 - 01.2020
Accounts Payable Clerk
Embassy Suites
03.2018 - 06.2019
Accounts Payable Clerk
Homewood Suite By Hilton Hotels
03.2018 - 06.2019
Night Auditor
Hampton Inn By Hilton
03.2017 - 02.2018
High School Diploma -
Newcastle County Learning Center