Alice Abeldaño
Weslaco,TX
Summary
Looking for the position of receptionist/ Customer Service Representative where my computer skills, organizational abilities and communication skills will help the efficient operation of the company. Willing to work and take on the responsibility. Authorized to work in the us for any employer.
Overview
25
25
years of professional experience
Work History
Collector
Atlas Credit Company
Elsa, Texas
07.2023 - Current
Office Manager
Atlas Credit Company
Mercedes, Texas
04.2018 - 12.2022
- Promote good employee relations
- Handling bank business
- Phone and Mail solicitation
- Customer Relations
- Telephone Collections
- Office Errands
- Application taking and Processing
- Supervision of office and employees
- Processed collections,billing,orders, and deposits on a daily basis
- Responsible for audits on customer files
- Attend annual meetings
- Routine office cleaning
Customer Service Representative
FEMA Call Center - MMC Group
Irving, TX
09.2017 - 01.2018
- Answered incoming calls from hurricane disaster victims
- Assisted with disaster assistance questions
- Assisted with concerns via telephone
- Assisted in taking information from hurricane disaster victims applying for FEMA assistance
Receptionist/Customer Service
Jackson Hewitt Tax Service
Weslaco, TX
12.2016 - 04.2017
- Answered incoming calls
- Assist customers with previous income tax return copies and information requested
Financial Representative
Knapp Medical Center
Weslaco, TX
09.2012 - 07.2016
- Answered incoming calls
- Verified insurance policies for patients
- Assisted patients with assistance in filling out applications
- Prepared and assisted patients for appointment Medicaid/County assistance
- Followed with patients with any questions or concerns and maintained appointment logs
- Accounts receivable - took payments from customers
Customer Service Representative
Professional DME
La Feria, TX
01.2005 - 09.2012
- Customer Service - Customer concerns on the phone and in person
- Resolved customer complaints
- Managed and redirected customer complaints
- Processed customer orders
- Recorded all customer interactions
- Prepared Dr
- Orders for customers
- Followed up with Dr
- Offices and customers
Teacher's Aide/Bus Aide
TMC - Texas Migrant Council
Weslaco, TX
03.1999 - 01.2005
- Teacher assistant for classroom Teacher for 10 years
- Highly experienced in providing assistance to children and staff
- Extremely experienced in greeting parents and students
- Assisted in bus while going to pick up and drop off children at there homes
Education
Weslaco High School, South Texas Community College
Skills
- Confident, detail oriented, self-motivator, and poised with customer relations at all levels Other
- Capabilities include:
- Excellent Computer Skills
- Telephone – Receiving and routing calls to appropriate department/individuals
- Customer Service - Experience for a total of 15 years
- Data Entry Experience
- Accounts Receivable – Bookkeeping
- Proficient in office operating machines
References
References: Elda Tamez – (956) 973-5384 Knapp Medical Center Provider Operations Coordinators 1401 E. 8th Street Weslaco, TX 78596 Amy Vasquez – (956) 520-0120 Knapp Medical Center Billing Department 1401 E. 8th Street Weslaco, TX 78596 Priscilla Espinoza- (956)272-9755 Atlas Credit Company 129 N Texas Ave Mercedes,Texas 78570
Languages
English
Professional
Spanish
Professional
Timeline
Collector
Atlas Credit Company
07.2023 - Current
Office Manager
Atlas Credit Company
04.2018 - 12.2022
Customer Service Representative
FEMA Call Center - MMC Group
09.2017 - 01.2018
Receptionist/Customer Service
Jackson Hewitt Tax Service
12.2016 - 04.2017
Financial Representative
Knapp Medical Center
09.2012 - 07.2016
Customer Service Representative
Professional DME
01.2005 - 09.2012
Teacher's Aide/Bus Aide
TMC - Texas Migrant Council
03.1999 - 01.2005
Weslaco High School, South Texas Community College
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