Rudolph Hills
Cawley and Bergmann
Jacksonville,Florida
1
Certification
11
years of professional experience
Dedicated and dependable professional seeking a part-time position with Ally Waste Services. I bring experience in customer service and collections, demonstrating strong attention to detail and efficiency in all tasks.
Work History
Collector
2 Years 11 Months- Problem solving and negotiations of outstanding balances.
- Skip tracing.
- Assisted in new hire onboarding by side-by-side training.
- Led roundtable discussions with team members to overcome objections.
- Implemented peer groups to assist new collectors with ongoing guidance.
- Successfully maintained a collection rate of over 177% each month for 29 months.
Collector
3 Years 6 Months- Problem solving and negotiations of outstanding balances.
- Skip tracing.
- Assisted in new hire onboarding by side-by-side training.
- Led roundtable discussions with team members to overcome objections.
- Implemented peer groups to assist new collectors with ongoing guidance.
- Successfully maintained a collection rate of over 177% each month for 29 months.
Driver/Customer Service
7 Months- Provided prompt and courteous customer service.
- Delivered orders in small flatbed truck.
- Responsible for maintaining and cleaning showroom, trucks, and warehouse.
- Assisted warehouse personnel.
Collections Manager
8 Months- Developed and administered credit and collection programs.
- Monitored and negotiated the collection of overdue accounts.
- Ensured department milestones/goals were met within approved budgets.
- Recruit, hire, train, and evaluate staff members within the department.
Collector
9 Months- Conducted collections campaigns through emails, phone calls, and standard mail.
- Developed collections methods that consistently achieved goals.
- Provided excellent customer service and addressed ongoing customer complaints.
Mortgage Collections Specialist
1 Year 4 Months- Negotiated payment arrangements with customers to avoid delinquencies.
- Adhered to consumer privacy laws and company policies.
- Provided excellent customer service and addressed inquiries in a timely manner.
Education
Associates - General Studies
Skills
Efficient and detail-oriented
Strong problem-solving skills
Safety conscious and reliable
Experienced in customer service
Excellent communicator
Ability to work independently
Organized with outstanding time management
Certification
Certified Driver License Class A 06/2015 to 03/2024
Timeline
Collector
Cawley and Bergmann
05.2023 - 04.2026Read More
Collector
PDM Inc.
05.2019 - 11.2022Read More
Driver/Customer Service
FIS Outdoor
10.2018 - 05.2019Read More
Collections Manager
Contract Callers Inc.
02.2018 - 10.2018Read More
Collector
Stellar Recovery
03.2017 - 12.2017Read More
Mortgage Collections Specialist
Ditech Financial LC
08.2015 - 12.2016Read More
Florida A & M University
Associates from General Studies
Read More