Michael Lara
Omaha,NE
Summary
Goal-driven banking professional well-versed in managing diverse customer needs with speed and efficiency. Maximizing satisfaction and bank revenue through hands-on service and support, knowledgeable product recommendations and persuasive communication skills.
Overview
9
9
years of professional experience
Work History
CS&S Client Banking Professional
Charles Schwab
06.2024 - Current
- Answering inbound calls, taking ownership and tackling complex issues and resolving discrepancies in helpful and timely manner.
- Educated customers on features and benefits of banking products and services.
- Educated customers on online banking and mobile banking applications.
- Managed escalated phone calls by applying extensive knowledge of bank policies, products, and services.
- Monitored account activity and identified suspicious transactions, taking appropriate action to prevent fraud.
Branch Manger 1
Cobalt Credit Union
10.2021 - Current
- Managed daily branch operations for optimal efficiency and performance, resulting in improved customer experiences.
- Led a team of banking professionals, providing regular coaching and development opportunities for career growth.
- Fostered strong relationships with clients by addressing their needs promptly and providing personalized financial solutions.
- Promoted a culture of innovation by encouraging staff to share ideas and solutions that improved overall branch operations and customer service levels.
- Conducted regular audits of branch operations to maintain compliance with internal policies and external regulations.
- Examined customer loan applications for loan approvals and denials.
- Improved cash management procedures, ensuring accurate cash handling practices across all transactions within the branch.
Assistant Branch Manager
Cobalt Credit Union
07.2019 - 10.2021
Senior Financial Service Specialist
Cobalt Credit Union
03.2018 - 06.2019
Financial Service Officer
Cobalt Credit Union
08.2015 - 03.2018
Education
No Degree - Business Administration And Management
Metro Community College
Omaha NENo Degree - Social Media Marketing , Business Administration
University of Nebraska At Omaha
Omaha, NEHigh School Diploma -
Omaha South Magnet High School
Omaha, NE05.2013
Skills
- Bilingual: English/Spanish
- Punctual
- Personable
- Self-sufficient
- Organized
- Quick learner
- Excellent multi-tasker
- Cash Handling
- Banking Software Proficiency
- Operations Management
- Proficient in Microsoft programs
- Application evaluation
- Audit preparation
- Team development
- Internal auditing
- Accounts management
- Contact Center experience
- Payment system knowledge with Visa, Fiserv, Zelle, and many BillPay Processing systems
- Experience with data, reports, KPIs, Surveys, OSAT's Reviews, etc
Key Words
- Command
- Input
- Consistency
- Strategic
- Discipline
Affiliations
- Employee Resource Group Member Since Jun. 2024
- Cobalt Inclusion, Diversity, & Equity Awareness Board Member Oct. 2022-May 2024
- Cobalt Brand Ambassador Sep. 2022-May 2024
Accomplishments
- 03/30/2023 R.I.S.E Award Recipient.
- 04/01/2023 Highest Business Checking Accounts First Quarter 2023.
- 04/30/2022 Best In Class Award for First Quarter of 2022.
- 06/21/2022 Highest Business Checking Accounts Second Quarter 2023.
- 04/21/2021 Best In Class Award for First Quarter of 2022.
- 8 years of Excellent Member Service With Cobalt Credit Union.
Timeline
CS&S Client Banking Professional
Charles Schwab
06.2024 - Current
Branch Manger 1
Cobalt Credit Union
10.2021 - Current
Assistant Branch Manager
Cobalt Credit Union
07.2019 - 10.2021
Senior Financial Service Specialist
Cobalt Credit Union
03.2018 - 06.2019
Financial Service Officer
Cobalt Credit Union
08.2015 - 03.2018
No Degree - Business Administration And Management
Metro Community College
No Degree - Social Media Marketing , Business Administration
University of Nebraska At Omaha
High School Diploma -
Omaha South Magnet High School
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