Eduardo Yoma
Miami
Summary
Motivated and results-driven automotive sales professional with over 10 years of experience in customer-focused sales environments, including luxury and high-volume dealerships. Proven ability to exceed sales goals, build long-term client relationships, and deliver exceptional customer service. Adept in CRM tools, follow-up strategy, and closing high-value deals. Passionate about the automotive industry and committed to providing a premium customer experience.
Overview
17
17
years of professional experience
Work History
Automotive Sales Professional
Honda of Aventura
Aventura
12.2022 - Current
- Delivered a premium buying experience by guiding clients through the complete vehicle purchase process—from initial consultation to final delivery.
- Consistently exceeded monthly and quarterly sales targets by leveraging product knowledge, effective follow-up, and personalized service.
- Utilized CRM tools to manage leads, schedule appointments, and maintain detailed records of customer interactions and preferences.
- Conducted professional vehicle presentations, test drives, and product walkarounds tailored to each client’s needs and lifestyle.
- Built lasting relationships with customers, generating repeat business and referrals through trust, responsiveness, and consistent communication.
- Collaborated with finance and service departments to streamline the buying process and ensure a seamless customer journey.
- Maintained deep knowledge of new and pre-owned inventory, manufacturer incentives, financing options, and market trends.
- Represented the dealership brand with integrity and enthusiasm, contributing to a strong reputation in the local market.
Sales Specialist
HGreg
01.2017 - 03.2021
- Approached, greeted, and offered assistance or direction to any customer who enters the dealership showroom or sales lot.
- Facilitated the sales & finance process.
- Performed high-quality, professional, and knowledgeable presentation and demonstration of new/used vehicles.
- Learned to overcome objections, close sales, and perform all other steps of the sales process in accordance with company standards.
- Constantly exceeded monthly quotas.
Salesperson
Westgate Resorts
12.2012 - 11.2016
- Successively ranked and awarded as the top sales producer in the company.
- In control of individual and group timeshare presentations to prospective clients.
- Expedited tours of the property and advised guests the use of product worldwide
- Developed relationships with clients for increased loyalty and repeat business.
Customer Service Representative
AT&T
02.2008 - 10.2012
- Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Reduced call resolution time through efficient problem-solving and communication skills.
- Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
Education
High School Diploma -
South Miami Senior High School, United States
Miami, United StatesBusiness, Management & Administration
Miami Dade College
Miami, FLSkills
- Automotive Sales & Leasing
- Lead Management & CRM
- Client Retention & Upselling
- Vehicle Product Knowledge
- Bilingual: English/Spanish
- Sales Presentations
- Deal Closing & Negotiation
- Customer Service Excellence
Languages
English
Professional
Spanish
Professional
Timeline
Automotive Sales Professional
Honda of Aventura
12.2022 - Current
Sales Specialist
HGreg
01.2017 - 03.2021
Salesperson
Westgate Resorts
12.2012 - 11.2016
Customer Service Representative
AT&T
02.2008 - 10.2012
High School Diploma -
South Miami Senior High School, United States
Business, Management & Administration
Miami Dade College
Similar Profiles
Leo HernandezLeo Hernandez
General Manager at Honda of AventuraGeneral Manager at Honda of Aventura
Charles GistCharles Gist
Assistant Dietary Manager at Aventura Health Group -Assumption/ Aventura PlaceAssistant Dietary Manager at Aventura Health Group -Assumption/ Aventura Place
Amanda McGrathAmanda McGrath
LPN at AventuraLPN at Aventura
Kimrey NewlinKimrey Newlin
Executive Credit Officer at TD BankExecutive Credit Officer at TD Bank
Tobias FranchinoTobias Franchino
Next Level Facility at Next Level FacilityNext Level Facility at Next Level Facility