Michael A Larbi
Fairfield Township ,OH
Summary
Dedicated business professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
10
10
years of professional experience
Work History
Dispute Resolution Analyst II (High Dollar Analyst)
Fifth Third Bank
05.2016 - Current
- Conducted research, gathered information from multiple sources and presented results
- Increased customer satisfaction by resolving issues
- Improved operations through consistent hard work and dedication
- Developed team communications and information for meetings
- Drove operational improvements which resulted in savings and improved profit margins
- Resolved problems, improved operations and provided exceptional service
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Used coordination and planning skills to achieve results according to schedule
- Created plans and communicated deadlines to complete projects on time
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Analyze and utilize all bank records available, including but not limited to Mobius, Light house, Fifth Third Direct, ACE, Raft, Canopy, Total Systems 1, Total Systems 2, PRISM, DVR, ACAPS, PEP+, Check Image Archive, Resolve Check, and case management system to facilitate comprehensive review of unauthorized customer financial transactions
- Assure that regulatory time frames as well as internal Service Level Agreements are met to avoid compliance violations, which include, but are not limited to issuance of credit, reversal of fees, interest reimbursement, mailing appropriate notification letters to customers, case closure time frames, etc
- Interact with internal departments to identify trends/issues and offer recommendations for improvements to policy and procedures, as applicable.
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Maintained excellent attendance record, consistently arriving to work on time
Education
Bachelor of Integrative Studies - Biomedical Sciences
Miami University
Oxford, OH2015
Associate - Arts
Miami University
Oxford, OH05.2014
Bachelor of Arts -
University of Cincinnati, Miami University
Cincinnati, OH05.2009
Bachelor of Arts -
University of Ghana
Accra, Ghana2006
Skills
- Data Analysis
- Creative Problem Solving
- Financial Recordkeeping
- Customer Relations
- Financial Calculation and Analysis
- State Regulation Compliance
- Data Entry and 10-Key
- Record Reconciliation
- Time Management
- Proactive and Self-Motivated
- Federal Regulation Compliance
Accomplishments
- Extensive experience working in Analytical lab
- Excellent attention to detail and communication skills
- Highly motivated/ productive, result oriented and able to execute functions both independently or within a team environment.
Affiliations
- Association of Information Technology Professionals
- International Association of Administrative Professionals
Additional Information
Volunteer Work
- Random Acts of Simple Kindness Affecting Local Seniors (RASKALS)
Fairfield, Ohio November, 2013 and 2014
- Open Door Pantry
Hamilton, Ohio (Every three months since August 2008)
Computer Skills
Microsoft Word, Excel, PowerPoint, Nursing Informatics, EPIC, ACE, Frontier, Detica
Timeline
Dispute Resolution Analyst II (High Dollar Analyst)
Fifth Third Bank
05.2016 - Current
Bachelor of Integrative Studies - Biomedical Sciences
Miami University
Associate - Arts
Miami University
Bachelor of Arts -
University of Cincinnati, Miami University
Bachelor of Arts -
University of Ghana