Stephanie Green
Global Payments
Greencastle,PA
28
years of professional experience
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Work History
Dispute Analyst II
4 Years- Reviewed transaction records for accuracy, ensuring compliance with regulatory standards and company policies.
- Used sound judgment and available resources to make well-informed decisions for case approval or denial.
- Adhered to department processes, procedures and goal expectations for case investigations.
- Managed high-volume caseloads, ensuring timely resolutions while maintaining accuracy and attention to detail.
- Resolved disputes efficiently by analyzing transaction data and following established guidelines.
- Established strong working relationships with internal teams to share information effectively and resolve cross-functional issues quickly.
Kiva Lean Replen 3rd
11 Years 11 Months- Developed and implemented policies and standard operating procedures to enhance continuous improvement efforts.
- Replenish stock in locations for accurate pulling of orders.
- Assist other departments with Inventory Control when needed
Master Control Operator
5 Years 9 Months- Monitored channels for compliance with federal regulations and strict company rules.
- Identified equipment issues and implemented troubleshooting techniques, ensuring uninterrupted broadcast quality.
- Managed the airing of commercials, ensuring timely and accurate placement within broadcasts. during newscasts, sports programs and network shows.
- Ran commercials during newscasts, sports programs and network shows.
- Monitored strength, clarity, and reliability of incoming and outgoing signals, adjusting equipment to uphold broadcast standards.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-to-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours: night, weekend, and holiday shifts.
Customer Service Associate
11 Years 11 Months- Assisted high volume of customers daily, maintaining positive attitude and prioritizing customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Educated customers on special promotions and detailed product information to enhance purchasing decisions.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer calls promptly, minimizing on-hold wait times to improve service experience.
- Informed customers about special promotions and provided detailed information for various products.
- Managed high volume of incoming customer calls efficiently.
- Responded to customer requests for products, services and company information.
Traffic Assistant
9 Years 11 Months- Carried out day-to-day duties accurately and efficiently.
- Coordinated commercial copy with Account Executive.
- Collaborated with Account Executive to coordinate commercial copy.
- Documented daily commercial copy details for accurate tracking.
- Carried out day-to-day duties accurately and efficiently.
Education
Associate of Arts - Professional Secretary
Skills
Chargeback resolution
Dispute Resolution
Decision Making
Microsoft Office
Problem-solving
Collaboration
Conflict Resolution
Time management
Active Listening
Self-Motivated
Flexible & Adaptable
Responsible
Data Analysis
Timeline
Dispute Analyst II
Global Payments
08.2022 - CurrentRead More
Kiva Lean Replen 3rd
Staples
09.2010 - 08.2022Read More
Master Control Operator
WJAL-TV
06.2009 - 03.2015Read More
Traffic Assistant
WHAG-TV
06.1999 - 05.2009Read More
Customer Service Associate
Lowes Home Improvment
08.1998 - 07.2010Read More
Hagerstown Business College
Associate of Arts from Professional Secretary
Read More