DANIELLE SOLOMON
Bellflower,CA
Summary
Over a decade of experience in fraud detection, risk mitigation, data analysis, chargeback resolution, and customer service. Specializing in reducing fraud losses, and performing innovative research strategies by spearheading in-depth investigations and risk assessments. Skilled in problem-solving, and developing dispute-resolution processes, consistently enhancing customer trust and operational efficiency.
Overview
12
12
years of professional experience
Work History
Senior Risk Analyst
Bolt Financial Inc
Remote, CA
04.2021 - 02.2024
- Conducted in-depth investigations and research into suspected fraud cases in queue and decisions accordingly.
- Managed a substantial caseload, meeting stringent SLA requirements while maintaining high-quality work
- Handled incoming and outgoing chargebacks, compiling evidence, and submitting via Vantiv and Adyen
- Developed and implemented risk management strategies, leading to a substantial reduction in potential losses
- Kept up-to-date with current fraud trends for effective risk management
- Managed customer inquiries via phone, and email (Zendesk), resolving issues promptly, and reducing complaint resolution time.
- Specialized in handling Payment Fraud, and Account takeovers.
- Utilized SQL database to identify potential fraud
Disputes Analyst
Goat Sneakers
Los Angeles, CA, CA
08.2018 - 01.2021
- Compiled evidence for chargeback resolution, including transaction records and customer correspondence
- Responded to all chargebacks via Afterpay, Stripe, Paypal, and Adyen portals
- Identified and resolved Account Takeovers, improving account security
- Managed customer inquiries via Zendesk, enhancing response efficiency and client satisfaction
- Collaborated with peers and management to disseminate information about fraud trends and share best practices; resolved issues with all payment processors
Fraud Analyst
Tinder
West Hollywood, CA
02.2018 - 07.2018
- Identified and escalated emerging fraud trends in real-time, collaborating with community and support teams
- Constructed blacklists and maintained a high level of vigilance in order to reduce potential fraud on the platform
- Conducted comprehensive audits for Tinder's outsourced team members
- Generated comprehensive reports for chargeback team
Trust & Safety Analyst
Eharmony
Westwood, CA, CA
11.2015 - 01.2017
- Analyzing user content, identifying user needs, and developing policies to prevent abuse.
- Review sensitive content and make decision to conduct account closure based on findings.
- Specialized in handling Elder Financial Abuse, and Account takeovers due to phishing fraud
- Developed and implemented safety policies, procedures, and programs to ensure compliance based on company guidelines.
- Analyzed customer accounts to identify and resolve disputes.
Customer Service Representative/Fraud Analyst
Forever 21
Los Angeles, CA, CA
05.2012 - 11.2014
- Handled high-volume customer inquiries via phone, email, and live chat
- Exhibited strong collaborative skills in resolving customer concerns
- Contributed to enhancing customer satisfaction and trust
- Managed bank verification
- Review potential fraud orders via Accertify and perform investigation to determine legitimacy
- Conducted in-depth phone investigations to authenticate orders with customers
Education
BACHELOR OF SCIENCE - Criminal Justice
California State University - Dominguez Hills
Carson, CA05.2012
Skills
- Data Analysis
- Trend Analysis
- Innovative Research Strategies
- Chargeback Resolution
- Problem Solving
- Fraud Detection
- Customer Support
- Decision-making skills
Timeline
Senior Risk Analyst
Bolt Financial Inc
04.2021 - 02.2024
Disputes Analyst
Goat Sneakers
08.2018 - 01.2021
Fraud Analyst
Tinder
02.2018 - 07.2018
Trust & Safety Analyst
Eharmony
11.2015 - 01.2017
Customer Service Representative/Fraud Analyst
Forever 21
05.2012 - 11.2014
BACHELOR OF SCIENCE - Criminal Justice
California State University - Dominguez Hills
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