Summary
Overview
Work History
Education
Skills
Awards
References
Timeline
Generic

Michael L. Blumer

Oconomowoc

Summary

Dynamic operations executive with over 20 years of leadership experience in business operations, customer service, and retail. Demonstrated success in building high-performing teams and streamlining processes to enhance efficiency. Recognized for fostering a culture of accountability and continuous improvement, while aligning people strategies with business objectives to achieve measurable growth.

Overview

28
28
years of professional experience

Work History

Vice President, Business Operations

Connected Technology Solutions
01.2025 - Current
  • Lead organizational operations across project management, logistics, facilities, and production, supporting $12M+ annual sales.
  • Streamlined project deployment processes, reducing client lead times from 12–16 weeks to 6–8 weeks, significantly improving customer satisfaction.
  • Partnered with cross-functional leaders to drive profitability through process improvements and interdepartmental collaboration.
  • Oversee shipping, receiving, and vendor relationships while managing communications for 100+ staff members.

Director of Operations

Connected Technology Solutions
01.2019 - 01.2025
  • Directed daily operations for production, shipping, quality control, and assembly teams.
  • Instituted continuous improvement initiatives across workflow, boosting margin performance and client satisfaction.
  • Built and maintained cross-functional communication structures, fostering transparency and accountability.
  • Oversaw risk management in production scheduling and scope changes.
  • Delivered executive-level reporting on KPIs, productivity, and quality standards.

Program Manager, Production & Deployment

Connected Technology Solutions
01.2017 - 01.2019
  • Managed interdepartmental coordination for product development, quality, and delivery.
  • Provided executive-level project updates, created KPIs, and led regular production huddles.
  • Directed project scope, schedules, and team collaboration, ensuring on-time delivery.

Risk Mitigation Coordinator – Card Services

Kohl’s Corporate
01.2011 - 01.2017
  • Supervised frontline associates, coaching them to deliver best-in-class customer experience.
  • Handled escalations and guided staff through solution-driven problem-solving.
  • Developed and executed performance plans, coaching, and assessments.
  • Partnered with internal audit teams and external banking partners to ensure compliance.
  • Strengthened staff scheduling and resource allocation to meet business goals.

Various Leadership Roles

U.S. Cellular
01.1998 - 01.2010
  • Progressive leadership roles from Customer Service Help Desk Lead through Agent Manager, Store Manager, and Area Sales Manager.
  • Led up to 51 retail locations with 18 agent owners and 30+ direct staff.
  • Consistently exceeded sales, revenue, and customer experience goals.
  • Coached and developed emerging leaders through structured training and mentoring.
  • Recognized with multiple Coach Awards and Platinum Club Sales Award for leadership and performance.

Education

High School Diploma -

Milton High School
Milton
05-1991

Skills

  • Team leadership and development
  • Strategic operations management
  • Team building across departments
  • Process enhancement strategies
  • Inventory and supply chain management
  • Change management and risk mitigation
  • Client and stakeholder engagement
  • Performance metrics and KPI management

Awards

  • U.S. Cellular Coach Awards 2006, 2007, 2010
  • Platinum Club Sales Award – Store Manager, 2007
  • Patriotic Employer Award, 2008

References

References available upon request.

Timeline

Vice President, Business Operations

Connected Technology Solutions
01.2025 - Current

Director of Operations

Connected Technology Solutions
01.2019 - 01.2025

Program Manager, Production & Deployment

Connected Technology Solutions
01.2017 - 01.2019

Risk Mitigation Coordinator – Card Services

Kohl’s Corporate
01.2011 - 01.2017

Various Leadership Roles

U.S. Cellular
01.1998 - 01.2010

High School Diploma -

Milton High School

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