Implementation Consultant
Mutual of Omaha
Omaha, Nebraska
04.2024 - Current
- Team Subject Matter Expert: Bill Group UI, Dental DCO and EPO, PFML, Stand Alone ADD, and Membership Categories
- Coordinated with internal teams such as Underwriting, Compliance, and Group Office to ensure successful implementations.
- Identified Root Causes and work around tasks for multiple BGUI issues
- Mentors other team members to ensure understanding of processes
- Maintained VERY high volumes of work during Priority One and Distributed the most group in Jan 2023 and Jan 2024
- Created user documentation including system setup instructions and user manuals.