Summary
Work History
Education
Skills
Timeline
Generic

MICHAEL LEAHY

Omaha,NE

Summary

Hardworking employee with 20+ years customer service, multitasking and time management abilities. Devoted to giving every customer and employee a positive and memorable experience.

Work History

Implementation Consultant

Mutual of Omaha
Omaha, Nebraska
04.2024 - Current
  • Team Subject Matter Expert: Bill Group UI, Dental DCO and EPO, PFML, Stand Alone ADD, and Membership Categories
  • Coordinated with internal teams such as Underwriting, Compliance, and Group Office to ensure successful implementations.
  • Identified Root Causes and work around tasks for multiple BGUI issues
  • Mentors other team members to ensure understanding of processes
  • Maintained VERY high volumes of work during Priority One and Distributed the most group in Jan 2023 and Jan 2024
  • Created user documentation including system setup instructions and user manuals.

Store Manager Mentor

GAMESTOP
Omaha and Kansas City, Kansas
  • Successfully improved Net Promoter Score through strong Customer Focus
  • Communication information in a meaningful way including phone, email, conference calls, and team meetings
  • Responsible for driving results and KPI in multiple locations at once (3-4 stores, 12-20 employees)
  • Built successful teams by creating district wide job fairs, hiring, training, onboarding, and mentoring opportunities
  • Facilitated training sessions with employees on how to deliver a meaningful customer experience while driving results
  • Proactively built and retained talent for future open positions.

Education

Bachelor of Arts - Graphic Design

Metro Community College
Omaha

Skills

Adaptability

Building a Successful Team

Driving for Results

Initiative-Taker

Mentoring

Conflict Resolution

Subject Matter Expert

Customer Experience

Timeline

Implementation Consultant

Mutual of Omaha
04.2024 - Current

Store Manager Mentor

GAMESTOP

Bachelor of Arts - Graphic Design

Metro Community College

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MICHAEL LEAHY