Michael Ledford
9611 Sailfish Dr,CA
Summary
Professional retail management professional with proven track record in leading store operations and driving sales growth. Strong focus on team collaboration and achieving results, ensuring reliability and adaptability to changing needs. Expertise in creative merchandising, customer service, training and development, coupled with excellent problem-solving and communication skills. Enthusiastic about creating positive shopping experience and optimizing store performance.
Overview
13
13
years of professional experience
Work History
Store Manager
Amazon Fresh
11.2021 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Create and maintain relationships with the community through donations and sponsorships.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Assistant Manager
Cost Plus World Market, Inc
11.2020 - 11.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
General Manager
Janie & Jack
10.2018 - 11.2020
- Managed budget implementations, employee reviews, training, and schedules.
- Managed a diverse team of professionals, fostering a positive work environment and bar raising standards.
- Developed and implemented strategies to increase sales and profitability specifically through product rotation and creative merchandising.
- Cultivated strong relationships with clients through calling and informing when new product arrived and creating genuine 1:1 connections with them and their families.
District Visual Manager, Store Manager
Tilly's
06.2011 - 10.2018
- Optimized store layouts using data-driven insights to maximize foot traffic flow and highlight key merchandise areas effectively.
- Ensured timely execution of promotional campaigns and weekly visual updates by coordinating effectively with store managers and delivering clear instructions for implementation.
- Spearheaded special projects such as store openings or remodels, working closely with cross-functional teams to achieve successful outcomes.
- Travel and train new District Visual Managers and store managers throughout the region.
Education
High School Diploma -
Valencia High School
Valencia, CA06-2004
Skills
- Customer service
- Problem-solving
- Multitasking and organization
- Multi-store Management
- Store operations
- Training and mentoring
- New Store openings/Remodels
- Inventory management
- Store merchandising
- Recruitment and hiring
- Goals and performance
Timeline
Store Manager
Amazon Fresh
11.2021 - Current
Assistant Manager
Cost Plus World Market, Inc
11.2020 - 11.2021
General Manager
Janie & Jack
10.2018 - 11.2020
District Visual Manager, Store Manager
Tilly's
06.2011 - 10.2018
High School Diploma -
Valencia High School
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