Michael Lehman
Omaha,NE
Summary
Seasoned Voice Engineer with comprehensive background in designing, implementing and troubleshooting VOIP systems. Excels in problem-solving, communication, organization, and teamwork to complete projects and ensure operational efficiencies.
Overview
17
17
years of professional experience
Work History
Network Voice Engineer II
Nebraska Furniture Mart
Omaha, NE
07.2019 - Current
- Design and implement VOIP solutions to improve business processes and maximize use of system resources.
- Research and evaluate emerging technologies to provide input to management about investing in new solutions.
- Investigate Cisco vulnerabilities and deploy patches to ensure stability of VOIP systems.
- Troubleshoot and resolve production incidents and outages.
- Produce documentation and provide technical training to teammates, Help Desk, and Store Support associates.
- Collaborate with vendors and service providers to resolve compatibility issues between their products and our VOIP systems.
Telecommuncation Engineer I
Werner Enterprises
Omaha, NE
07.2017 - 07.2019
- Collaborate with VOIP team members, System Engineers, and partners to help implement a $3.6 million Cisco VoIP upgrade from a multivendor Avaya and Nortel PBX.
- Developed standardized processes to build and deploy dozens of remote sites in CUCM and Unity.
- Created dozens of System Call Handlers in Unity Connection to function as complex auto attendants for several business units.
- Created Call Manager reports with TenFold call accounting software for supervisors and management teams.
- Wrote documentation for training and troubleshooting new VoIP environment.
- Traveled to four remote sites to deploy Cisco phones and train onsite staff.
Telecom Engineer Intern
Union Pacific
Omaha, NE
12.2016 - 05.2017
- Configured Cisco routers and switches to resolve technical issues.
- Analyzed data from technicians and monitoring systems to solve complex problems.
- Created documentation for installation and troubleshooting of applications.
Aviation Electronics Technician
United States Navy, NAS
Oak Harbor, WA
03.2008 - 03.2012
- Performed routine maintenance on aircraft electrical systems, including troubleshooting and repair of avionics equipment.
- Installed and tested navigation, communication, radar, and other flight system components in accordance with manufacturer specifications.
- Collateral Duty Inspector for the Quality Assurance team. Work Center Supervisor managed a team of up to 7 technicians.
- Secret Clearance.
Education
Bachelor of Science - Electronics Engineering
University of Nebraska - Lincoln
Omaha, NE05-2017
Skills
- CUCM, Unity, PCCE, Expressways, CER, and Informacast
- Associated systems: Call recording, Analog paging system, E-faxing, Direct Routing with MS Teams, and Webex Control Hub
- Experience deploying UC servers and virtual routers in VMware vSphere
- SBC configuration experience with 4351, 4331, and c8000v virtual routers
- Technical documentation and organization
- CCNA 02/2024
Timeline
Network Voice Engineer II
Nebraska Furniture Mart
07.2019 - Current
Telecommuncation Engineer I
Werner Enterprises
07.2017 - 07.2019
Telecom Engineer Intern
Union Pacific
12.2016 - 05.2017
Aviation Electronics Technician
United States Navy, NAS
03.2008 - 03.2012
Bachelor of Science - Electronics Engineering
University of Nebraska - Lincoln
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