Years of professional experience in supply chain operations
Michael Leonard
Director of Operations
Houston,TX
Summary
Over 20 years of supply chain operations leadership with a specialization in repair, testing and reverse logistics operations. Verticals include, electronics, automotive, consumer goods and outdoor industry. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
25
25
Work History
Director of North American Logistics
Circle K Convenience Store & Gas Station
01.2023 - 01.2024
- Skillfully Led fuel logistics and supply operations in the start-up Houston office
- Responsibilities included developing a logistics network of internal and external resources to deliver to 6,000 + Circle K sites across the US and Canada
- Improved sales service levels from 98.8% to 99.7% through managing performance of both internal and external fleets.
- Transformed supply compliance and arbitrage execution targeting $15M a month is avoidance cost.
- One year contract position
Distribution General Manager
Specialized Bicycle Components
12.2020 - 12.2022
- As the senior leader of supply chain for the western half of the US, I led operations including, inbound/outbound transportation, distribution operations, replenishment, service, and warranty inventory ops as well as reverse/return logistics across 3 sites totaling 600k sq ft
- In my time with Specialized, I revolutionized the operation in all areas of operational performance
- I created systems and processes around goal setting, performance management/recognition, resource management and other operational and organizational excellence programs that drove results
- I led the operation through COVID and came out of it stronger than ever delivering all time bests in overall KPIs and cost of goods sold
Director of Fulfillment Operations
Maersk
06.2020 - 12.2020
- 6-month contract position while Visible Supply Chain was in the process of selling to Maersk
- Designed tools and programs to address the greatest inefficiency in the building… resource planning, sharing, and shifting
- This program increased output by 17%, service levels from 94% to 97.5% and customer satisfaction scores improved by 4.7%
- Created a supervisor scorecard to bring visibility and accountability to supervisors in the building
- This tool provided performance reporting for leaders that had not existed before
- It also tracked cost per order allowing leaders to focus on underperforming clients and either drive cost out, request rate increases or a combination of both
- Operation processed over 50,000 lines per day at maximum and consistently processed 35,000 per day.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Project Manager/Consultant
Personal Time between Salt Lake City and New Orleans area
08.2018 - 06.2020
- In late 2018, both of my parents experienced significant medical circumstances that required me to take time away from work to assist them in their time of need
- During this time, I was focused on their needs but was also able to do some project work and consultations including a NetSuite design/implementation project for a local Solar Company and a forward logistics network transformation project for a smart home company
Director of Operations
Comcast
06.2017 - 08.2018
- Directed supply chain and logistics for the Mountain West Region
- Led a team of supply chain technicians in the mountain west distribution operation
- Responsible for forward and reverse logistics/transportation of electronics, materials and supplies to field, retail stores in the region and self-install kits
- Managed 3PL transportation providers including selection, contract negotiations, service levels and root cause gap analysis
- In this role, I supported field operations, retail stores, construction projects, inside and outside plants
- Accomplishments include incorporation of a culture of continuous improvement which incorporated the principles of Lean Six Sigma into the day-to-day operations
- The result of this feat was improvements in total KPI performance through a series of successful improvement projects.
Director of Supply Chain Operations
Spectrum
07.2013 - 06.2017
- Directed supply chain for the 6-site hub and spoke operation from Aug 2015-June 2017
- In this role, I led CPE testing and programming for the region producing 12,000 units per week
- Managed daily operations while overseeing multiple locations to foster increased productivity.
- Also responsible for forward and reverse logistics, materials management, S&OP planning, and replenishment modelling
- Accomplishments: Completely transformed this operation using Lean and Shingo Model Principles to deliver world class results
- Established demand and replenishment models that led to improved customer SLAs.
Sr Logistics Manager
Exel Logistics
11.2008 - 06.2013
- As a 3PL provider, I worked onsite at the Procter & Gamble paper manufacturing plant in Jackson, MO.
- Tracked production and quality control systems to proactively identify deficiencies.
- Monitored logistics performance and identified improvement opportunities.
- Ensured compliance with industry regulations and company policies by establishing clear guidelines for all logistics processes.
Sr. Logistics Manager
Schneider Logistics
09.1998 - 11.2008
- As a 3PL provider, I worked onsite at the Ford Motor Co.’s’ 900k sq ft distribution complex
- Led operations for the Ford Motor co account including domestic and international inbound and outbound transportation in support of over 5,000 Ford dealerships and independent retail and repair shops.
- $175M transportation budget include air, rail, ocean, LTL, TL,.
- Led grocery accounts for my first 3 years with Schneider
- Promoted 3 times in my 10 years with Schneider.
Education
Bachelor of Business Administration - Supply Chain Management
University of Memphis
Memphis, TN12.2025
Skills
- Project Management
- Performance Evaluation and Monitoring
- P&L Administration
- Budget Control
- Inventory Control
- Staff Management
- Cost Control
- Logistics
- Contract Management
- Employee Relations
- Strategic Planning
- Purchasing and planning
- Budget Management
Cover Letter
Dear Hiring Team,
As a transformative leader, I have over 20 years of relative and deep experience in:
Change Management… using the ADKAR model, I’ve skillfully implemented large, wide-sweeping organizational and operational changes for Fortune 500 companies including, IBM, Ford Motor, Proctor & Gamble, Time Warner Cable, Spectrum Cable, Comcast Cable, and Specialized Bicycle Components.
Continuous Improvement… With an inherent knack for CI, and deep knowledge of Lean, The Shingo Model, Kaizen, and other CI programs, I’ve led my organization to all-time best in KPIs and financial performance at Specialized Bicycle Components, Comcast, Spectrum and more.
Employee development and engagement. The results I’ve delivered over the years start with an engaged and empowered team and a culture that supports growth and career development opportunities. My approach to delivering results begins with building stability (in the workforce), structure (around processes and total team alignment using the fundamentals of ISO), and scalability. One of the things I most enjoy in my work is mentoring team members and guiding them to further develop their skills and experiences. The customer experience. My Operational Excellence program includes three pillars; two of which I already covered. Continuous Improvement, Engaged and Empowered team members and the third is a focus on the customer experience and how our work in supply chain or manufacturing impacts the customer experience. Budgetary creation and achievement. I’ve been responsible for creating op-ex and cap-ex budgets in my roles with Schneider, Comcast, Spectrum, Specialized and more. Over the course of my career, I have consistently met budget. Specialized, for program year 2022, I led the best COGS achievement in the 20 years history of the Salt Lake City operation.
Other Key skills I possess include.
Project Management. All the CI projects I’ve delivered are skillfully lead using effective project management skills. I’ve practiced and honed this skill for over 20 years and, I’ve completed coursework in PM at the University of Memphis (Fall 2016)
Systems Implementation. I’ve been a key figure in the implementation of new tools and systems including Blue Yonder (Specialized), Netsuite (Sunpro/ADT Solar), SAP (Exel at P&G), and Oracle (several) programs including WMS, LMS, TMS and dispatch systems.
Start-up Operations. I’ve led start-up operations on several occasions in my career including, opening 7 new sites for IBM (1996), Ford/Schnieder partnership (2002) Circle K fuel division operations (2023) and functional start-ups including, ship to home bikes program at Specialized (2022) and direct to consumer shipping of cable equipment (Spectrum 2016).
Human Resources. In my 20+ years as a leader, I’ve been on the frontline working with HR. I’ve also completed coursework in HR operations at the University of Memphis (Fall 2015).
I’m hopeful you’ll give some consideration to my application. If interested in learning more about what I’ve shared today, or about hearing how I can do similar work at your organization, please reach out and let’s have an introductory conversation.
Sincerely,
Michael Leonard
Open To Relocation
True
Personal Information
Hobbies: Avid and accomplished mountain biker including amateur racing. Camping, hiking, and anything to do with the outdoors.
Timeline
Director of North American Logistics
Circle K Convenience Store & Gas Station
01.2023 - 01.2024
Distribution General Manager
Specialized Bicycle Components
12.2020 - 12.2022
Director of Fulfillment Operations
Maersk
06.2020 - 12.2020
Project Manager/Consultant
Personal Time between Salt Lake City and New Orleans area
08.2018 - 06.2020
Director of Operations
Comcast
06.2017 - 08.2018
Director of Supply Chain Operations
Spectrum
07.2013 - 06.2017
Sr Logistics Manager
Exel Logistics
11.2008 - 06.2013
Sr. Logistics Manager
Schneider Logistics
09.1998 - 11.2008
Bachelor of Business Administration - Supply Chain Management
University of Memphis
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