Michael Leonardi
Cleveland
Summary
Dynamic professional with a proven track record, where I excelled in customer service and problem-solving. Leveraging strong leadership and project management skills, I trained teams and optimized operations, consistently enhancing customer satisfaction and efficiency. Proficient in data analysis, I drive results through innovative solutions and effective communication. Detail-oriented, and able to learn new concepts quickly. A committed student eager to leverage exceptional communication and interpersonal skills in a professional setting. Possesses experience in data entry and money handling. Capable of quickly memorizing product details, and fostering strong customer relationships.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Marcos Pizza Delivery
Primos pizza
Mayfield Heights
01.2022 - 11.2023
- Exceeded customer satisfaction by finding creative solutions to problems.
- Recognized by management for providing exceptional customer service.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Produce Place Deli Manager
Produce Place
Lyndhurst
01.2020 - 10.2022
- Trained new employees on proper food handling techniques and safety regulations.
- Prepared workstations with ingredients and tools to increase efficiency.
- Managed daily operations of the deli including staffing, scheduling, merchandising.
Education
Some College (No Degree) - Information Technology
Cuyahoga Community College
Cleveland, OH06-2026
Skills
- Network troubleshooting
- Data analysis
- Web development
- Technical support
- Customer service
- Project management
- Team building
- Active listening
- Leadership
- Basic math
Certification
- Java code certification
- Python Certified
- C++ Certified
Languages
English
Professional
Accomplishments
- Student Council treasurer
Timeline
Marcos Pizza Delivery
Primos pizza
01.2022 - 11.2023
Produce Place Deli Manager
Produce Place
01.2020 - 10.2022
Some College (No Degree) - Information Technology
Cuyahoga Community College
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