Michael Leschke
Oshkosh,WI
Summary
Customer Service Representative experienced in multiple customer service roles as well as management duties. Good communicator and positive under pressure while organized and motivated to keep moving forward.
Overview
1
1
year of professional experience
Work History
Software Developer (Contracted)
Ryan Medeiros
Oshkosh (Remote), WI
01.2022 - 04.2022
- Interacted with the client through emails and phone calls to determine their needs and constraints.
- Designed and prototyped a solution for an automated email order processing system.
- Responded quickly to any questions or concerns that were raised while gathering feedback to ensure the finished product met the client's expectations.
- Translated verbal customer requirements into written use cases and testable development stories.
Team Lead
Firehouse Subs
Oshkosh, WI
05.2019 - 04.2020
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
- Took on additional job duties during unexpected backlog, resulting in meeting project target date.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Instructed junior team members on protocols and procedures of each station to maximize contributions.
- Managed schedules, accepted time off requests and found coverage for short shifts.
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
Education
Associate of Science - Software Development
06.2017
- Phi Theta Kappa Honor's Society Member
- 3.8 GPA
Skills
- Team Management
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Staff Training
- Issue and Complaint Resolution
- Intuit QuickBooks
- Job Assignments
- Proficiency in Microsoft Office and G Suite
Timeline
Software Developer (Contracted) - Ryan Medeiros
01.2022 - 04.2022
Team Lead - Firehouse Subs
05.2019 - 04.2020
Fox Valley Technical College - Associate of Science, Software Development
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