Michael L. Franco III
Brooklyn
Summary
Highly motivated professional with over 25 years of diverse experience in construction, security, facilities management, operations, and customer relations. Known for integrity, reliability, leadership, and a strong work ethic, I excel in fast-paced environments and consistently deliver high-quality results. Seeking a challenging opportunity where I can apply my extensive experience, technical knowledge, and dedication to safety, teamwork, and exceptional service while contributing to the continued success of the organization.
Overview
29
29
years of professional experience
Work History
Uber Driver
Uber Technologies Inc.
New York, NY
01.2018 - Current
- Provide safe, reliable, and professional transportation services while maintaining a strong commitment to passenger safety and satisfaction.
- Deliver exceptional customer service by creating a welcoming, respectful, and positive experience for riders from diverse backgrounds.
- Maintain a high customer satisfaction rating through professionalism, punctuality, and effective communication.
- Utilize GPS navigation and route planning to ensure efficient, timely pickups and drop-offs while adapting to changing traffic conditions.
- Demonstrate excellent time management by coordinating multiple trips and consistently meeting scheduling demands.
- Conduct routine vehicle inspections and maintain a clean, safe, and well-maintained vehicle to ensure passenger comfort and compliance with safety standards.
- Resolve customer concerns professionally and efficiently while maintaining a calm, courteous demeanor.
- Manage trip records, earnings, and daily business operations with accuracy and attention to detail.
- Exercise sound judgment and problem-solving skills when navigating high-traffic areas, road closures, and unexpected situations.
- Build positive customer relationships through outstanding service, contributing to repeat riders and consistently positive feedback.
- Maintain strict confidentiality and professionalism while transporting passengers throughout the New York metropolitan area.
Security Officer
Dwyer & Associates Protective Services
New York, NY
01.2013 - Current
- Protect people, property, and company assets by conducting routine patrols and maintaining a safe, secure environment.
- Monitor surveillance cameras, alarm systems, and security equipment to detect suspicious activity and respond promptly to potential security concerns.
- Control access to facilities by verifying identification, screening visitors, issuing credentials, and authorizing entry according to company policies.
- Conduct regular inspections of buildings, grounds, equipment, and access points to identify safety hazards, security risks, and maintenance concerns.
- Prevent theft, vandalism, trespassing, and unauthorized access through proactive observation and enforcement of security procedures.
- Respond quickly and professionally to emergencies, incidents, and disturbances while remaining calm under pressure.
- Prepare detailed incident reports, daily activity logs, and security documentation with accuracy and attention to detail.
- Assist employees, tenants, visitors, and vendors by providing exceptional customer service while maintaining a professional security presence.
- Collaborate with management, law enforcement, emergency responders, and first responders when necessary to resolve incidents effectively.
- Enforce company policies and safety procedures to ensure compliance and reduce potential risks.
- Demonstrate excellent situational awareness, conflict resolution, communication, and decision-making skills in fast-paced environments.
- Build trust with clients and visitors by maintaining professionalism, integrity, and a strong commitment to safety and security.
Security Guard
SJC Security
New York, NY
01.2012 - 01.2013
- Maintained a safe and secure environment for residents, visitors, employees, and property by conducting routine security operations and enforcing building policies.
- Greeted and assisted residents, guests, vendors, and contractors while providing professional, courteous, and customer-focused service.
- Verified visitor identification, screened guests, and controlled building access to prevent unauthorized entry.
- Escorted residents, visitors, and authorized personnel throughout the property while ensuring their safety and security.
- Accepted, documented, and safeguarded deliveries and packages, ensuring accurate distribution to residents.
- Conducted routine patrols and monitored building activity to identify potential safety or security concerns.
- Enforced building rules, safety procedures, and security protocols to maintain compliance and minimize risk.
- Responded quickly and effectively to emergencies, alarms, and security incidents while following established emergency response procedures.
- Communicated professionally with residents, management, emergency responders, and law enforcement when necessary.
- Prepared accurate incident reports and maintained detailed daily activity logs to document security-related events.
- Demonstrated strong observational skills, sound judgment, and the ability to remain calm under pressure in fast-paced environments.
- Built positive relationships with residents and visitors by providing exceptional customer service while maintaining a visible and professional security presence.
VIP Casino Host
Tropicana Las Vegas Hotel and Casino, Nikki Beach Nightclub
Las Vegas, NV
01.2011 - 01.2012
- Delivered exceptional white-glove service to VIP guests by providing personalized hospitality, exclusive amenities, and tailored gaming experiences that fostered long-term customer loyalty.
- Built, developed, and managed a portfolio of premium players through relationship building, networking, and proactive client engagement.
- Identified, recruited, and retained high-value clientele by utilizing player analytics, marketing reports, and strategic outreach initiatives.
- Served as VIP Host for high-profile entertainment, casino promotions, celebrity appearances, and major events, including the Latin Grammy Awards, ensuring exceptional guest experiences.
- Managed player accounts by evaluating gaming activity, earned rewards, profitability, and comp eligibility while maximizing guest satisfaction and casino revenue.
- Cultivated lasting relationships with premium customers through consistent communication, personalized follow-ups, and outstanding customer service.
- Generated new business opportunities through networking, referrals, targeted marketing initiatives, and relationship-driven sales strategies.
- Maintained detailed guest profiles, documenting individual preferences including gaming interests, entertainment, dining, golf, music, and special accommodations to deliver personalized service.
- Served as the primary liaison between guests and casino management by resolving concerns, addressing special requests, and ensuring a seamless guest experience.
- Proactively engaged guests on the casino floor, promoted player rewards programs, educated new patrons on membership benefits, and successfully enrolled qualified players.
- Protect confidential customer information while maintaining the highest standards of professionalism, discretion, and compliance with company policies.
- Utilized casino management software and player tracking systems to analyze customer activity, monitor player performance, and support marketing initiatives.
- Consistently demonstrated exceptional communication, relationship-building, sales, and problem-solving skills while thriving in a fast-paced, high-profile hospitality environment.
Entertainment Specialist, Event Coordinator
EK Productions
Staten Island, NY
01.2008 - 01.2010
- Coordinated the setup and execution of private parties, corporate functions, weddings, and special events, ensuring seamless operations from preparation through event completion.
- Served as Master of Ceremonies (MC), confidently engaging audiences, directing event timelines, and creating an energetic, professional atmosphere.
- Hosted and entertained guests by delivering exceptional customer experience while ensuring events ran smoothly and on schedule.
- Collaborated with event planners, clients, vendors, and venue staff to execute successful events that exceeded client expectations.
- Managed event logistics, including equipment setup, entertainment schedules, and coordination of event activities.
- Performed as a professional Disc Jockey (DJ), selecting music, reading audience engagement, and maintaining a high-energy environment throughout each event.
- Adapted quickly to changing event needs and resolved issues in real time while maintaining a positive guest experience.
- Built strong relationships with clients through outstanding communication, professionalism, and attention to detail, generating repeat business and referrals.
- Demonstrated exceptional public speaking, presentation, multitasking, and organizational skills in fast-paced, high-pressure environments.
- Recognized for creating memorable guest experiences through outstanding leadership, enthusiasm, and customer-focused service.
VIP Lounge Host, Promoter
VIP Lounge Host & Promotions Coordinator
01.2006 - 01.2008
- Delivered exceptional VIP guest experiences by providing personalized service and ensuring every client received first-class hospitality.
- Coordinated all VIP reservations, accommodations, and special requests to create seamless guest experiences.
- Built and maintained strong relationships with high-profile clients, resulting in repeat business and increased customer loyalty.
- Developed and executed promotional campaigns and marketing initiatives that increased attendance and enhanced brand visibility.
- Served as the first point of contact for guests by greeting, escorting, and assisting VIP clientele with professionalism and discretion.
- Managed reservation systems answered high-volume phone calls, and efficiently scheduled guest bookings.
- Maintained and organized VIP guest lists while ensuring accurate reservations and event capacity management.
- Collaborated with management, event staff, and security to ensure smooth operations during high-volume events.
- Resolved guest concerns quickly and professionally, consistently maintaining a positive customer experience.
- Thrived in a fast-paced, high-energy environment while demonstrating excellent communication, multitasking, and organizational skills.
- Assisted with event planning and coordination to support successful nightlife events and special promotions.
- Recognized for outstanding customer service, professionalism, and the ability to create memorable guest experiences that encouraged repeat clientele.
Job Site Supervisor
Micron General Contractors, Inc.
New York, NY
01.1998 - 01.2006
- Coordinated multiple construction projects from start to completion while maintaining accurate project documentation, reports, and compliance records.
- Monitored project schedules and timelines to ensure work was completed efficiently and on budget.
- Prepared and processed building permit applications while ensuring compliance with local building codes and regulations.
- Coordinated temporary utility services and site logistics to support uninterrupted construction operations.
- Supervised and managed on-site personnel, subcontractors, and daily work assignments to maintain productivity and safety standards.
- Performed site inspections and ground maintenance to ensure clean, organized, and OSHA-compliant job sites.
- Assisted skilled trades in carpentry, electrical, plumbing, painting, and general building maintenance, contributing to timely project completion.
- Maintained detailed work orders, maintenance logs, and service records for project tracking and quality control.
- Ensured job sites remained safe, secure, and well-organized while enforcing company safety procedures.
- Installed, repaired, and maintained mechanical equipment, building systems, and operational components using hand and power tools.
- Inspected, adjusted, and repaired equipment using precision measuring instruments and diagnostic testing devices to ensure optimal performance.
- Documented maintenance, repair activities, labor hours, and material costs for budgeting and operational reporting.
- Fabricated and repaired machine parts, fixtures, and equipment components using machine tools to minimize equipment downtime.
- Operated a wide variety of construction and maintenance tools, including saws, drills, hoists, wrenches, levels, precision measuring equipment, and electrical testing instruments.
- Collaborated with project managers, vendors, inspectors, and field personnel to ensure projects were completed safely, efficiently, and according to specifications.
- Demonstrated strong problem-solving, organizational, and multitasking abilities while working in fast-paced construction environments.
Education
Blue Print Reading Course - undefined
New York University
New York, NY01-2004
Business - undefined
Institute of Technology
New York, NY01-2004
High School - undefined
Bishop Ford High School
Brooklyn, NY01-1998
Skills
- Leadership & Team Supervision
- Project Coordination
- Construction Site Operations
- Building Maintenance
- Facilities Management
- OSHA Safety Awareness
- Security Operations
- Surveillance Monitoring
- Emergency Response
- Incident Report Writing
- Access Control
- Customer Service Excellence
- VIP Client Relations
- Event Coordination
- Team Collaboration
- Conflict Resolution
- Recordkeeping & Documentation
- Microsoft Office
- Mechanical Aptitude
- Hand & Power Tool Operation
- Time Management
- Problem Solving
- Communication Skills
- Attention to Detail
- Confidentiality & Professionalism
- Adaptability in Fast-Paced Environments
Timeline
Uber Driver
Uber Technologies Inc.
01.2018 - Current
Security Officer
Dwyer & Associates Protective Services
01.2013 - Current
Security Guard
SJC Security
01.2012 - 01.2013
VIP Casino Host
Tropicana Las Vegas Hotel and Casino, Nikki Beach Nightclub
01.2011 - 01.2012
Entertainment Specialist, Event Coordinator
EK Productions
01.2008 - 01.2010
VIP Lounge Host, Promoter
VIP Lounge Host & Promotions Coordinator
01.2006 - 01.2008
Job Site Supervisor
Micron General Contractors, Inc.
01.1998 - 01.2006
Blue Print Reading Course - undefined
New York University
Business - undefined
Institute of Technology
High School - undefined
Bishop Ford High School