Michael Lippert
Zelienople,United States
Summary
Professional with strong background in technical support, adept at troubleshooting and resolving complex issues. Known for effective team collaboration and adaptability in dynamic environments. Skilled in problem-solving, customer service, and software applications. Reliable and results-driven, consistently meeting and exceeding performance targets.
Overview
3
3
years of professional experience
Work History
Technical Support Representative
Armstrong Cable
04.2023 - Current
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
- Resolved complex technical problems through effective troubleshooting techniques, enhancing user experience.
- Used ticketing systems to manage and process support actions and requests.
Store Team Member
Sheetz
12.2021 - 04.2023
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Interacted positively with team members and customers to promote commitment to organization's vision and values.
Education
High School Diploma -
Seneca Valley High School
Harmony, PA06.2024
Certificate of Completion - Computer Networking And Security
Butler Area Vocational Technical School
Butler, PA06.2024
Skills
- Technical Troubleshooting
- Customer service
- Remote support
- Network diagnostics
- User support
- Complaint resolution
Timeline
Technical Support Representative
Armstrong Cable
04.2023 - Current
Store Team Member
Sheetz
12.2021 - 04.2023
High School Diploma -
Seneca Valley High School
Certificate of Completion - Computer Networking And Security
Butler Area Vocational Technical School
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