Michael Litvack
Ballston Spa,NY
Summary
Customer-oriented Store Manager offering over 25 years of experience in retail operations, sales and service team leadership and profitability strategies. Organized and skilled at prioritizing daily tasks and following through to achieve performance and productivity goals. Recruits, trains, develops and manages team of store associates and assistant managers.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Store Manager
NAPA Auto Parts - Genuine Parts
Latham, New York
08.2025 - 12.2025
- Led daily store operations and ensured compliance with company policies.
- Managed inventory levels and coordinated stock replenishment processes.
- Enhanced customer experience by resolving complaints and providing solutions.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Created weekly work schedules for store personnel.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
Service Writer
Northway Toyota
Latham, New York
09.2024 - 07.2025
- Educated customers on vehicle maintenance services and repairs to empower informed decision-making.
- Conferred with customers to clarify service needs and write accurate orders, ensuring alignment with customer expectations.
- Communicated customer service needs to technicians and management to facilitate timely and effective service delivery.
- Resolved customer inquiries and concerns promptly and professionally.
- Scheduled service appointments using dealership management software.
- Prepared detailed service orders for customer vehicles.
- Documented service history and customer interactions accurately in system.
Service Writer
New Country Toyota of Saratoga Springs
Saratoga Springs, NY
01.2024 - 09.2024
- Greeted customers, listened to their vehicle concerns, and wrote up service orders.
- Reviewed work orders with technicians, ensured accuracy of labor times and parts costs.
- Provided cost estimates for additional repairs and services requested by customers.
- Explained repair information to customers clearly and professionally.
- Advised customers on preventative maintenance schedules for their vehicles based on manufacturer recommendations.
Shop Manager
Auto Solutions Sales & Service
Glenville, NY
11.2022 - 01.2024
- Maintained high standards of customer service throughout the store.
- Evaluated staff performance, delivering constructive feedback and guidance.
- Responded to customer inquiries in a timely manner.
- Resolved customer complaints promptly and professionally.
- Enforced company policies regarding employee conduct, attendance, dress code.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Streamlined resolution process for customer problems and complaints.
Automotive Store Manager
Warren Tire & Auto Center
Schenectady, NY
01.2017 - 11.2022
- Met and exceeded monthly sales goals, including maintaining profit margins, tire sales and service on a yearly basis.
- Managed Fleet National Accounts, ensuring timely service and accurate billing.
- Delivered excellent customer service, increasing customer retention.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Analyzed customer feedback to implement operational improvements and enhance satisfaction.
- Coordinated and dispatched technicians for commercial road service.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Oversaw annual inventory management.
- Balanced sales, reconciled cash, and prepared bank deposits to support daily financial operations.
- Trained and mentored associates to teach daily tasks and procedures.
- Monitored employee performance and identified performance gaps for corrective action.
- Built relationships with key customers and commercial accounts, including visiting accounts on a quarterly basis to grow business networks and locate new opportunities.
Automotive Service Manager
Warren Tire & Auto Center
Schenectady, NY
06.2013 - 01.2017
- Implemented processes that increased customer satisfaction and retention rates.
- Delegated work to staff, setting priorities and goals.
- Monitored worker skills and training to correctly delegate assignments for maximum performance.
- Reviewed employee performance, providing feedback and coaching to enhance individual contributions.
- Evaluated individual and team performance and identified opportunities for improvement.
- Reviewed completed work to verify consistency, quality and conformance.
- Recruited and trained new employees to meet job requirements.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Planned and led team meetings to review prior months sales numbers compared to previous year and go over new months goals,
Service Manager/Customer Service/Technician
Family Tire & Service
Schenectady, NY
09.2007 - 06.2013
Education
Diesel Technician -
Ohio Diesel Technical Institute
Cleveland, OH09-1982
High School Diploma -
Commack South High School
Dix Hills, N.Y.06-1981
Skills
- Customer Service
- Scheduling coordination
- Multitasking and Organization
- Time management
- Team leadership
- Payroll Management
- Cost Control
- Inventory Management
Accomplishments
- Promoted to Store Manager after 3.5 years in the Assistant/Service Manager position.
- Was responsible for taking the store from a yearly average of $650,000.00 during my first year as store manager to averaging between $1.25 and $1.5 million yearly.
- Continually maintained a safe working environment with one of the lowest injury rates in the company.
- Consistently maintained high customer satisfaction ratings.
Certification
- A.S.E. certified Automotive Technician
- M.A.C.S. automotive air conditioning license
- N.Y.S. Inspection license for light vehicles, heavy vehicles, motorcycles and dyno-emission.
- Awarded Certificates in F.E.ET., F.I.S.T., S.T.E.P. and C.A.P.S. by New York State Department of Motor Vehicles.
- Completed and received certificates for 19 courses of AC Delco training in all areas of automotive repair.
- Trained and certified in European auto repair
Education and Training
other,other
Timeline
Store Manager
NAPA Auto Parts - Genuine Parts
08.2025 - 12.2025
Service Writer
Northway Toyota
09.2024 - 07.2025
Service Writer
New Country Toyota of Saratoga Springs
01.2024 - 09.2024
Shop Manager
Auto Solutions Sales & Service
11.2022 - 01.2024
Automotive Store Manager
Warren Tire & Auto Center
01.2017 - 11.2022
Automotive Service Manager
Warren Tire & Auto Center
06.2013 - 01.2017
Service Manager/Customer Service/Technician
Family Tire & Service
09.2007 - 06.2013
Diesel Technician -
Ohio Diesel Technical Institute
High School Diploma -
Commack South High School