Michael Lively
Production/Landscaping
Colorado Springs,CO
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
24
24
years of professional experience
Work History
Account Manager/Production Supervisor/Lawn Care Manager
SFP Landscaping
St Louis, MO
07.2017 - 08.2023
- Oversaw multiple accounts and worked diligently to meet and exceed performance goals.
- Acted as main point of contact in matters relating to client concerns and needs.
- Developed successful customer relationships and quickly resolved service requests to increase sales.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Coached, developed and motivated team to achieve production goals.
- Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
Lawn Care Applicator
Linnemann Lawn Care & Landscaping
Columbia, IL
03.2016 - 07.2017
- Identified and diagnosed insect, weed and fungus conditions and pest-prone areas.
- Maintained proper use of ergonomic practices, personal protective and safety equipment.
- Monitored plant health following fertilization applications.
- Mixed and sprayed or spread fertilizers, herbicides, or insecticides using hand or automatic dispensers.
- Maintained or repaired tools or equipment for safety and longevity.
- Conducted yard maintenance tasks according to contract and to meet customer satisfaction.
- Answered customer questions regarding care and general knowledge of landscape.
Lawn Care Crew Leader
Organically Grown Lawn Care
Colorado Springs, CO
06.1999 - 10.2015
- Supervised staff, inspected equipment and coordinated other maintenance activities.
- Oversaw inventory, tracked supplies and managed reordering of items.
- Maintained garden areas and landscaping greenery to enhance property appearance and plant health.
- Answered customer questions regarding care and general knowledge of landscape.
- Performed preventative maintenance to keep equipment in excellent working condition.
- Troubleshot mechanical issues and completed basic repairs to keep equipment working at peak levels.
Education
High School Diploma -
Oakville Sr. High School
St Louis, MO05.1996
Skills
- Customer Service
- Vendor Relations
- Customer Training
- Schedule Management
- Client Relationship Building
- Excellent Communication Skills
- Goal-Oriented
- Customer Needs Assessment
- Employee Mentoring
- Compliance Requirements
- Customer Relationship Management (CRM)
- Team Training and Motivation
Timeline
Account Manager/Production Supervisor/Lawn Care Manager
SFP Landscaping
07.2017 - 08.2023
Lawn Care Applicator
Linnemann Lawn Care & Landscaping
03.2016 - 07.2017
Lawn Care Crew Leader
Organically Grown Lawn Care
06.1999 - 10.2015
High School Diploma -
Oakville Sr. High School
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