TRAJHAN SMITH
Portsmouth,Virginia
Summary
I am a highly passionate individual who thrives upon seeking new challenges. I also possess exceptional communication and interpersonal skills with a proven ability to work independently and as part of a team.
Overview
7
7
years of professional experience
Work History
Lawn Care Technician/Office Manager Assistant
Smith & Company Lawn Services
01.2021 - Current
- Provided excellent customer service
- Provided weekly maintenance of yards
- Trimmed trees and shrubs using power and manual tools
- Communicated frequently with clients regarding billing and service satisfaction.
- Developed estimates and presented customers with bids for lawn care services to help with planning.
- Diagnosed lawn and garden issues and recommended targeted solutions.
- Developed lasting customer relationships and grew network over time.
Customer Service Representative
Amazon
01.2020 - 01.2022
- Excellent communication skills, both written and spoken
- Ability to work with little supervision
- Handled confidential documents and maintained their proper organization
- Responded to customer requests for products, services, and company information.
- Passionate about making sure clients were satisfied and committed to work safety.
- Recommended, selected and helped locate and obtain out-of-stock produ ct based on customer requests.
Warehouse Supervisor
Boars Head Provisions Co
01.2018 - 01.2019
- Inspected, packaged, and prepared products according to the policies, procedures, and guidelines of the company.
- Supervised shipping and receiving, distribution and workplace safety.
- Oversaw daily operations and shipping and handling processes.
- Supervised warehouse operations by managing employees during shifts.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
Education
Bachelor of Science - Biology
Old Dominion University
Norfolk, VA05.2025
Associates of Arts and Sciences - General Studies
Southside Virginia Community College
Alberta, VA05.2017
Skills
- Product Knowledge
- Data Entry
- Problem Resolution
- Microsoft Excel
- Order Processing
- Problem-solving abilities
- Account Management
- Active Listening
- Customer Service
- Product and service solutions
- Lead Generation
- Shipping procedures understanding
- CRM Software
- Medical terminology knowledge
- Administrative Support
Timeline
Lawn Care Technician/Office Manager Assistant
Smith & Company Lawn Services
01.2021 - Current
Customer Service Representative
Amazon
01.2020 - 01.2022
Warehouse Supervisor
Boars Head Provisions Co
01.2018 - 01.2019
Bachelor of Science - Biology
Old Dominion University
Associates of Arts and Sciences - General Studies
Southside Virginia Community College
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