Mary A. Voeller
Summary
Experienced with team leadership, strategic planning, and operational management. Utilizes effective communication and organizational skills to drive project success. Track record of fostering productive work environments and achieving set goals.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Office Manager/Assistant Manager - HR
Aloha Aina Landscaping, LLC
05.2023 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Assisted in the recruitment process, conducting interviews and onboarding new employees to promote a seamless integration into the team dynamic.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment inspections.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
Funeral Services Manager
O'ahu Cemetery & Crematory
04.2022 - 03.2023
- Oversee, mentor & manage funeral staff to ensure successful, compassionate, smooth and dignified experience for grieving families.
- Create and implement new procedures in accordance with the mission statement and train staff members.
- Developed relationships with local vendors such as florists, caterers, musicians, and photographers to provide seamless coordination for funeral services.
- Executive planning of services for high-profile cases to guarantee confidentiality, sensitive media press and seamless execution.
- Ensure that all services were staffed and covered as well as maneuver any last minute or unexpected change in funeral services including inter-island and international ship outs
- Reconcile contracts and funds on a daily basis averaging from $50,000 - $130,000 a week
Funeral Arranger
O'ahu Cemetery & Crematory
02.2020 - 04.2022
- Enhanced family satisfaction by providing compassionate and personalized funeral arrangement services.
- Adhered to strict confidentiality guidelines to maintain privacy for families during their difficult time of loss.
- Leveraged extensive knowledge of local customs and traditions when working with diverse clientele, enabling tailored funeral experiences that honored family values and beliefs.
- Educated clients on available options regarding burial or cremation services based on cultural traditions or personal preferences while maintaining compliance with industry regulations.
Funeral Arranger
NorthStar Memorial Group
01.2017 - 02.2020
- Responsibilities mirror Funeral Arranger position at O'ahu Cemetery & Mortuary
- Enhanced family satisfaction by providing compassionate and personalized funeral arrangement services.
- Adhered to strict confidentiality guidelines to maintain privacy for families during their difficult time of loss.
- Leveraged extensive knowledge of local customs and traditions when working with diverse clientele, enabling tailored funeral experiences that honored family values and beliefs.
- Educated clients on available options regarding burial or cremation services based on cultural traditions or personal preferences while maintaining compliance with industry regulations.
Educational Leave
Windward Community College
01.2012 - 01.2017
Retail Audit/Operations Supervisor
Maui Divers of Hawaii
01.2005 - 01.2012
- Managed daily operations for optimal performance, ensuring smooth workflows and timely completion of tasks.
- Accurately complete daily deposits, compute commission balances and execute weekly and monthly financial reports.
- Analyze and recommend ways to increase profitability by increasing sales and marketing throughout retail stores
- Maintained open lines of communication with upper management to provide regular updates on operational progress and challenges faced by the team.
- Conducted regular performance evaluations for direct reports, identifying areas for improvement and setting development goals accordingly.
Education
Associate of Arts -
Windward Community College
01.2015
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Customer relations
- Clear oral/written communication
- Active listening
- Critical thinking
- Conflict resolution
- Microsoft Excel
- Product knowledge
- Team development
Certification
Notary Public, Hawaii, First District, 09/23/26, Explain in great length legalities, procedures, regulations and financial responsibilities to families in-need, Work with public and private organizations to process forms and legal documents, Collaborate with inter-departments to ensure top notch customer service and execution of cremations, burials and scatterings
Timeline
Office Manager/Assistant Manager - HR
Aloha Aina Landscaping, LLC
05.2023 - Current
Funeral Services Manager
O'ahu Cemetery & Crematory
04.2022 - 03.2023
Funeral Arranger
O'ahu Cemetery & Crematory
02.2020 - 04.2022
Funeral Arranger
NorthStar Memorial Group
01.2017 - 02.2020
Educational Leave
Windward Community College
01.2012 - 01.2017
Retail Audit/Operations Supervisor
Maui Divers of Hawaii
01.2005 - 01.2012
Notary Public, Hawaii, First District, 09/23/26, Explain in great length legalities, procedures, regulations and financial responsibilities to families in-need, Work with public and private organizations to process forms and legal documents, Collaborate with inter-departments to ensure top notch customer service and execution of cremations, burials and scatterings
Associate of Arts -
Windward Community College
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